University of North Texas

Users of the current voice mail service will be migrated to a new unified messaging system that provides additional capabilities and features. The migration began with selected departments in September and the goal is to have all users migrated to the new system by the end of December.

“The reason we’re moving to unified messaging is that we will be discontinuing the current voice mail service we get from Verizon,” said Joe Adamo, director of communications services.

The new service will offer the same features that the old voice mail system offered, plus it will provide several advanced features at no additional cost. This new service is available to everyone in the UNT community for a monthly service fee of about $3.

The new system will:

• Answer the call and take a message that you can listen to at a later time, as you do today.
• Retrieve a voice mail using your telephone as you do today – dial in and listen to your message.
• Forward your voice mail as you do today to another voice mail user.
• Delete voice mail from the system.

Additionally, the new system will:

• Send an email to let you know you have a voice mail.
• Allow you listen to the voice mail on your desktop computer, if you have speakers.
• Allow you forward the voice mail either as you do today, or as an email to anyone with an e-mail account.
• You can delete the voice mail in your e-mail to remove it from the system.
• If someone calls you, but doesn’t leave a message, you’ll get an e-mail showing the call.
• If you choose to check voice mail by phone, the system will let you listen to your e-mail — it will convert the text of the e-mail to speech.
• You can check your calendar by calling into the system.
• You can search for a contact’s phone number when you dial into the system.
• Use your voice to navigate through the system – say listen, play, save, delete, rather than having to remember which key to press.
• If you have a cell phone/PDA/iPad that receives UNT e-mail, you’ll now also receive voice mail notifications on those devices, in addition to you university computer.
• If you use your cell phone for university business, you can have unified messaqging as your voice mail box for your cell phone, giving you one place to check for voice mail.

Questions? Learn more from Gary Primeaux, technical developments manager, 940-369- 8843.