Q&A

Q: I already have a subscription. What does this mean to me?

A: As a valued home delivery customer, your access to all that’s available on latimes.com is unlimited and there is no additional cost. With a few simple registration steps at latimes.com/activate, you can review the terms of your membership, activate your account and begin to enjoy your benefits. You’ll receive a confirmation page when your activation has been completed and there will be a link to take you directly to the eNewspaper.

Q: How much does it cost?

A: 1) If you are already a customer, there is no additional cost. 2) If you are an avid latimes.com readers who doesn't currently receive home delivery, we are offering special subscription packages that will enable you to receive the Special Emmys Issue of the eNewspaper, unlimited access to all of The Times' award-winning news and information and membership advantages mentioned above. For up-to-date pricing please click here.

Q: I’m not currently a subscriber, how do I get started?

A: Simply click here, type in your ZIP Code and subscription rates for your area will automatically display. Choose your package, fill out the required fields and submit to finish subscribing. You’ll receive a confirmation page when your order has been completed and there will be a link to take you directly to the eNewspaper.

Q: My family members share the paper at home. Do you offer a family plan? How can my family share a digital membership?

A: Membership entitles you and four additional family members to each enjoy five separate logins. Each of those logins can access latimes.com via five different browsers or devices at a time.

Q: Do you have any group, corporate or educational discounts?

A: We do not offer corporate or educational discounts at this time.

Accessing your Special Emmys Issue of the eNewspaper

Q: When will the Special Emmys Issue of the eNewspaper, be available?

A: The eNewspaper is available daily by 5:30am. This Special Emmys Issue of the eNewspaper, will be published on Sunday August 24th.

Q: I’m already a subscriber. How do I get to the eNewspaper?

A: Subscribers receive a daily email with a link to that day’s eNewspaper. Just click the link in the email and the eNewspaper will load on whatever device you are accessing it from, no login required. You can also get to the eNewspaper by going to latimes.com/membership, logging in and clicking on eNewspaper from the menu bar.

Q: How do I get additional account assistance with activating my subscription or subscribing?

A: You can reach out to us at membershipservices@latimes.com or call Membership Services at 1(800) 252-9141.

Q: What is your cancellation and refund policy?

A: Your membership will continue until canceled, but may be stopped at any time by calling Membership Services at 1(800) 252-9141. Upon cancellation, any outstanding balance will be refunded to the credit card on file.

Q: My question is not answered here; how can I get more information?

A: We're sorry your question wasn't answered and look forward to hearing from you. Please send your question to membershipservices@latimes.com or call Membership Services at 1(800) 252-9141.

Signing In to Access Content and Participatem

Q: When do I need to sign in and how do I do so?

A: You can log in to your membership account, comment on articles or sign up for newsletters by clicking "sign in" from the left navigation menu of the latimes.com homepage. You will also be asked to sign in if you have not already done so and have reached your monthly article limit.

Q: What if I have a membership and the sign up link doesn’t recognize my account and asks me to pay again?

A: Click on the link that says, "Already an L.A. Times subscriber? Click here to match" and follow the process for matching your current account to your membership.

Q: What if I am already registered to comment or receive newsletters, but with a different email address than I used for joining the Membership program?

A: Click on the link that says, "Already a home delivery customer? Click here to match" and follow the process for matching your previously registered account to your new membership.

For any other questions, contact Membership Services at 1(800) 252-9141 or email us at membershipservices@latimes.com.

Q: What if I don't want to pay for a membership - can I still read latimes.com for free? Is there a monthly article limit?

A: Non-members can continue to get breaking news, enjoy repeat visits to latimes.com's home page and access up to 10 articles every 30 days without being asked to join. Article limits reset to zero based on a rolling 30-day calendar from the time you first visit our site. Areas of latimes.com that do not factor into the article count include:

• latimes.com homepage
• Community page
• Readers' Representative Journal
• Classifieds - Cars, Marketplace, Real Estate, Jobs, Rentals, LA Deals, LAT Store, FanShop
• Legacy paid obituaries
• Games and crosswords
• Events
• About us
• Media kit
• Offers & Deals

Q: Do page views on the same article count toward my access limit? What about articles I'm rereading?

A: An article that is broken into multiple pages will only count once, as will visiting an article you've already read within the 30-day period.

Q: Will you offer free coverage if there is breaking news?

A: Breaking news will be available via our home page. In addition, please sign up for breaking news emails at latimes.com/newsletters or SMS text alerts on your mobile phone by texting BREAKING to 52669. (For SMS text alerts, message and data rates may apply. You will receive up to 30 messages per month. Text HELP for help. Text STOP to cancel. You may receive subsequent messages clarifying or confirming your opt-out request. Terms & Conditions and Privacy Policy: mobile.tribune.com)

Q: How do I know when I reach my limit?

A: You will be asked to join once you have accessed 10 articles within a 30-day period. As you read, you will receive information about your status and joining our membership program.

Q: Will I still be able to access The Times' articles through Facebook, Twitter, blogs or search engines?

A: Access to articles via these providers will remain unchanged for members and non-members alike. As long as a link or post on a social site is live, you will always be able to click through to that story. Members can click through to an unlimited number of articles. For non-members, however, please be aware that each click-through counts toward the article maximum. Also, if non-members revisit a story previously read within the 30-day window, it will not count toward the limit.

Q: I enjoy commenting. Can I make and read comments without becoming a member? Do they count toward my monthly article limit?

A: We encourage commenting and consider it an important part of the latimes.com community. In order to do so, you will be required to register. Registration is different from membership and can also be done at: latimes.com/membership. Please note that comments do not count toward the article maximum, nor does any content that you generate for the community, such as posting photos. You may continually check stories you have commented on and engage in discussions with other latimes.com visitors without increasing your 30-day article count.

Q: How do the mobile apps factor in?

A: At this time you can access all mobile apps without a membership. Mobile sites have the same 10 article limit.

Q: I like the crossword puzzle and games. Do I need to be a member to access them?

A: Access to crosswords and games is unlimited.

Q: What about my latimes.com newsletters?

A: You can continue to register for and receive our email newsletters without becoming a member. The newsletter itself does not count toward the monthly limit, but any stories you click through to on latimes.com will be counted. Visit latimes.com/newsletters to register for additional newsletters.

Q: What is the Los Angeles Times Membership program?

A: A Los Angeles Times Membership is your all-access pass to the best of Southern California news, culture, commentary and happenings. The benefits of joining include:

• A variety of membership packages providing unlimited access to latimes.com and our distinctive and award-winning storytelling, investigative reports, commentary, in-depth local news, signature blogs, compelling photo galleries, original video content, and revealing data projects and analysis
• Home delivery options
• Daily eNewspaper, a digital replica of The Times print edition
• Member privileges such as special opportunities at select Times events, early access to special news and information, unique money-saving discounts and deals, as well as giveaways and contests.

Q: I already have a subscription. What does this mean to me?

A: As a valued home delivery customer, your access to all that's available on latimes.com is unlimited and there is no additional cost. With a few simple registration steps at latimes.com/membership, you can review the terms of your membership, activate your account and begin to enjoy your benefits.

Q: How much does it cost?

A: 1) If you are already a customer, there is no additional cost. 2) If you are an avid latimes.com readers who doesn't currently receive home delivery, we offer a number of membership packages that will enable you to receive unlimited access to all of The Times' award-winning news and information and membership advantages mentioned above. For up-to-date pricing please go to myaccount2.latimes.com.

Q: I'm not currently a subscriber, how do I get started?

A: Simply type in your ZIP Code and promotional rates for your area will automatically display. For instance, customers in Southern California can get home delivery every Sunday with unlimited access to latimes.com.

Q: My family members share the paper at home. Do you offer a family plan? How can my family share a digital membership?

A: Membership entitles you and four additional family members to each enjoy five separate logins. Each of those logins can access latimes.com via five different browsers or devices at a time.

Q: Do you have any group, corporate or educational discounts?

A: We do not offer corporate or educational discounts at this time.

Q: I get the Los Angeles Times eNewspaper. Does that entitle me to membership at no additional cost?

A: Yes, those who currently subscribe to the stand-alone eNewspaper digital replica are eligible for membership at no additional cost.

Q: I subscribe to latimes.com on my eReader (Kindle or Nook). Am I therefore eligible for membership at no additional cost?

A: Not at this time. We are currently working with Barnes & Noble and Amazon to create a solution.

Q: I travel frequently. What happens to my digital membership then?

A: There's no need to place your digital membership on hold. You will have full access to latimes.com and the replica eNewspaper anytime and anywhere. To temporarily suspend delivery of your paper while you're on vacation, go to the Vacation section of myaccount.latimes.com or call Membership Services at 1(800)252-9141. Please provide a restart date within 30 days of the vacation stop date. For longer vacations, please contact Membership Services at 1(800)252-9141. Effective March 2011, account credit is no longer given on vacation holds.

Q: What are your newspaper delivery times?

A: Guaranteed delivery times are Monday-Friday 6:00 am, Saturday 7:00am and Sunday 8:00am. To report an issue with your paper or get a replacement delivered, please contact us before 10:30am Monday-Saturday or 11:00 Sunday.

Q: How do I make changes to my account, or get additional account assistance?

A: Once you have activated your membership, you can manage your account at our Membership Services website at: myaccount.latimes.com. If you haven't already done so, please visit the site to register your account.

Q: What is your cancellation and refund policy?

A: Your membership will continue until canceled, but may be stopped at any time by calling Membership Services at 1(800) 252-9141. Upon cancellation, any outstanding balance will be refunded to the credit card on file.

Q: My question is not answered here; how can I get more information?

A: We're sorry your question wasn't answered and look forward to hearing from you. Please send your question to membershipservices@latimes.com or call Membership Services at 1(800) 252-9141.

Q: Where can I give you my feedback regarding the Los Angeles Times Membership products?

A: There are two easy ways to give us feedback. Access feedback under the Manage Account button at myaccount.latimes.com, or use our convenient comment form.

Q: When do I need to sign in and how do I do so?

A: You can log in to your membership account, comment on articles or sign up for newsletters by clicking "sign in" on the top left corner of the latimes.com homepage. You will also be asked to sign in if you have not already done so and have reached your monthly article limit.

Q. I do not have a membership, but I do comment or receive newsletters. How do I sign in to modify my account settings, link social accounts like Facebook, or change my newsletter subscriptions?

A: You can sign in to comment and adjust your account settings by clicking the "sign in" link on the top left corner of latimes.com.

Q: What if I have a membership and the sign up link doesn't recognize my account and asks me to pay again?

A: Click on the link that says, "Already an L.A. Times subscriber? Click here to match" and follow the process for matching your current account to your membership.

Q: What if I am already registered to comment or receive newsletters, but with a different email address than I used for joining the Membership program?

A: Click on the link that says, "Already a home delivery customer? Click here to match" and follow the process for matching your previously registered account to your new membership.