How can I order? Back to top
OUP currently has over 30,000 individual book, music, and electronic titles in print around the world
at any one time. There are a variety of ways you can order titles from us.
Individual Customers
Order online
Customers in most countries can order online many of our products, including some of our online
subscription products, and pay by credit or debit card.
Search for your product on our search page or browse our catalogue, and add
items you wish to buy to your basket.
Order by phone
Customer service team:
Our staff are available from Monday-Friday 08.30am-17.00pm (UK time) to take telephone orders.
Telephone: +44 (0) 1536 452640
Ordering from local retailers
Oxford books and other products are available through most good bookshops. If a title is not available
on the shelf your local bookshop should be happy to order it on your behalf.
The Oxford University Press Bookshop
Situated in the heart of the city of Oxford, the Bookshop
carries a wide selection of OUP titles spread over four floors. A 10% discount is offered to all members of the
University of Oxford and special 'Bookshop only' offers are available at all times. The Bookshop is also an English
Language Teaching 'Centre of Excellence' for Oxford.
Schools & Further Education Customers
You can order via phone or email; make sure you have the product ISBNs that you want to order and your
delivery address and payment details available.
Telephone: +44 (0)1536 452610 — Primary
Telephone: +44 (0)1536 452620 — Secondary
Email: schools.orders.uk@oup.com
English Language Teaching (English as a foreign language)
Please see this list of recommended
booksellers
Trade Customers
Trade orders and enquiries from the UK, Europe, the Middle East, Latin America, and the Caribbean
should be sent to:
Oxford University Press Distribution Services:
North Kettering Business Park,
Hipwell Road,
Kettering,
Northamptonshire,
NN14 1UA
UK
Telephone: +44 (0) 1536 452640
Email: trade.orders.uk@oup.com
Booksellers from other areas should order from their nearest Oxford University Press Branch or Agent:
Worldwide Branches
Further information for booksellers can be found on our booksellers' resource pages
Electronic ordering services for UK and European retail trade customers
Currently there are three methods you can use for placing your orders electronically with OUP.
The method chosen will largely depend on the size of your business and your annual order value.
For smaller accounts we would recommend using the Nielsen BookNet Teleordering service provided by
Nielsen BookNet Web Services (www.nielsenbooknet.co.uk)
e-mail: customerservices@nielsenbookdata.co.uk
Tel: +44 (0) 870 777 8710
Fax: +44 (0) 870 777 8711
Nielsen BookNet offers the combined services of First Edition, Teleordering, and Whitaker Information
Services.
If you are using TeleOrdering, you will receive an order confirmation from TeleOrdering which is sent after your
order has been transmitted to us. However, this is not a confirmation that your order has been processed by us. If
you require, we can
provide an electronic acknowledgement that your order has been processed by us, with a confirmation of the expected
delivery date(s).
The transfer of your order to OUP is done by batch continuously throughout the day and overnight. We
process your order when we receive the file from TeleOrdering.
Teleordering will allow you to place orders for titles yet to be published.
For all customers with an existing OUP credit account, we recommend using the 24/7 price,
availability, and online ordering
service provided by PubEasy (www.pubeasy.com).
Email: help@pubeasy.com
Telephone: +44 (0) 1342310481
Fax: +44 (0) 1342310486
Larger accounts can set up an EDI account directly by contacting our Electronic Trading Support
Team, telling us which
EDI messages you want to trade, the EDI standards, the Value Added Network you use, and your EDI code.
Email: electrad.uk@oup.com
Telephone: +44 (0) 1865 353142
Fax: +44 (0) 1865 354744
If you use a direct EDI arrangement with us, we will send you an order confirmation if you request
it.
The transfer of your order to OUP is done by batch continuously throughout the day and overnight. We
process your order when we
receive the file from Teleordering.
Any order received before 3pm will be despatched on the following day.
Download our EDI brochure in PDF format. This gives more
details of the EDI service.
Journals
For more information about Oxford Journals, please visit the website www.oxfordjournals.org
Music
Printed Music orders
A wide selection of Oxford music is available at any good music shop. Alternatively, you can order direct from
Oxford University Press by using one of the methods given below.
Music Hire Library
OUP owns one of the largest commercial music hire libraries in the world, with thousands of individual titles. More information about ordering titles from our hire
catalogue
Online Products
Personal subscriptions for our online products are granted under the terms of a single-user, non-
transferable license. More information about
personal subscriptions for online products
Institutional subscription rates are also available. If you have any queries please contact oxfordonline@oup.com
Ordering assistance and further information
If you require any further assistance with ordering, or cannot find what you are looking for above,
please contact our customer service team:
OUP Customer Services
Tel: +44 (0) 1536 452640
Order requests: bookorders.uk@oup.com
Assistance/query requests: bookquery.uk@oup.com
Postal Address:
Oxford University Press
North Kettering Business Park,
Hipwell Road,
Kettering,
Northamptonshire,
NN14 1UA
United Kingdom
Customers in the UK can use our Freepost address:
Freepost RSKE-HHHE-KTJE
Oxford University Press
North Kettering Business Park
Hipwell Road
Kettering
Northants
NN14 1UA
What are my payment options? Back to top
Customers in most countries can order online using credit or debit cards.
Schools in Europe including the UK may order online without using credit cards, by registering on this site and
using the Order on School Account button.
Find more about ordering on a school
account
Which credit cards are accepted? Back to top
Currently we accept VISA and Mastercard, as well as Maestro debit cards.
Why am I asked for an extra password or PIN when paying? Back to
top
Many banks are now introducing an extra level of security for online purchases called 3D-
Secure. This aims to reduce the opportunity for fraud in online transactions. During the check-out process, you
may be asked by your bank either to register or, if you already have registered, to provide a password or a second
PIN. You will find this happening as you use other online stores. Mastercard call this 'Mastercard
SecureCode' and VISA call it 'Verified by Visa'.
Will I get a receipt? Back to top
After you have completed your online purchase, you can print out your order summary or email
confirmation if you wish to keep a paper receipt. You will also receive a VAT receipt with your order.
How much tax will I pay? Back to top
Throughout Europe different rates of local taxes are applied to purchases.
If you are purchasing online from one of the following territories, VAT (value added tax) at the relevant local
rate will be applied where applicable. For delivery in the UK, books and printed music are subject to VAT at 0%;
CDs, cassettes, and CD-ROMs attract VAT at the standard rate, currently 20%.
VAT numbers for each territory are shown below.
- UK (VAT number: GB125506730)
- Belgium (VAT number: BE453521619)
- Denmark (VAT number: DK21832073)
- Finland (VAT number: FI1540859-4)
- France (VAT number: FR8435093467500017)
- Germany (VAT number: DE112144487)
- Greece (VAT number: EL998160526)
- Ireland (VAT number: IE9507061A)
- Italy (VAT number: IT11492960155)
- Netherlands (VAT number: NL817695783B01
- Spain* (VAT number: ESN0065351I)
- Sweden (VAT number: SE 502052817901)
* The Balearic Islands and the Isle of Man are classified as part of the European Community for VAT purposes.
* The Canary Islands and the Channel Islands are classified as outside the European Community for VAT purposes.
For all other territories in the European Union, VAT will be added at the current UK rate.
For territories outside the European Union, no VAT will be added.
If you are registered for VAT or other local sales tax, and do not wish to pay the tax on eligible products, you
will not be able to use our online ordering system. We will be happy to take your order by any other means, and you
should refer to How To Order for other methods of ordering, and ensure you supply us with your
VAT or local sales tax number.
Information on VAT or local sales tax for schools/FE
colleges.
How much will I pay for delivery? Back to top
We will charge you for postage and packing depending on your location and type of order. Postage and packing rates.
How will you acknowledge my order? Back to top
After you have completed your online purchase, we will send you an email confirming your order.
When will my credit card be charged? Back to top
You card will be charged as we send your order out of our warehouse. This means that if you place an
order for a product that is not currently in stock, we will wait until we have stock that we can send you before
charging your card.
Can I cancel or change an order? Back to top
If the order has not been despatched you may cancel it by contacting our Customer Service department,
and quoting your Order Number:
Email: onlinequeries.uk@oup.com
Telephone: +44 (0) 1536 452657
After the order has been despatched, you may return it if you wish, by following these instructions.
What are your Terms and Conditions of Sale? Back to
top
For some books different publishers control the rights to publish
in different geographical territories. Occasionally, due to the nature
of some contractual restrictions, we are unable to ship a specific product
to a particular territory. If this is the case for your order we will inform
you as soon as we receive your order. Your local bookshop will be able to advise you of the publisher from whom you
can order your book.
For certain European countries your online order will be taken by our online ordering system in Sterling. Because
of technical restrictions in current online ordering systems only one currency can be handled within a system. When
your order is processed by our distribution centre we are able to invoice in multiple currencies, so your order
will appear on your credit card in your local currency. The Sterling price will have been converted to your
currency at the exchange rate in force at the time your order was processed.
View our full Terms and Conditions of Sale for printed products.
View our full Terms and Conditions of Sale for online
products.
Returns Policy
At OUP we want you to be happy with everything you buy from us. Occasionally though, we know you may want to return
items. If so please refer to our returns policy.
What products can I buy online? Back to top
The catalogue on this website covers all of OUP's range of titles, including books, electronic products, and printed music, except for English Language Teaching and Oxford Education books and products, journals, and selected items which are supplied free of charge.
As well as books, you can also buy personal subscriptions to many of our online products on this site, although please note that at the moment, these orders use a different shopping basket. Unfortunately this means that you will not be able to take advantage of any address information you may have stored in My Account, or view orders for online products in your account area. We hope to improve this process soon, and we apologize for any inconvenience. Institutional subscriptions to online products are not available for purchase through this website - please see the individual product pages for details of how to order, or visit www.oup.com/online.
Ebooks are available from many ebook retailers and institutional ebook suppliers, and are not directly sold by OUP. For an up-to-date list of ebook suppliers, visit www.oup.com/uk/academic/ebooks.
How can I order ebooks and online products? Back to top
Ebooks: Ebooks are available from many ebook retailers and institutional ebook suppliers, and are not directly sold by OUP. For an up-to-date list of ebook suppliers, visit www.oup.com/uk/academic/ebooks.
Online products:You can buy personal subscriptions to many of our online products on this site, although please note that at the moment, these orders use a different shopping basket. Unfortunately this means that you will not be able to take advantage of any address information you may have stored in My Account, or view orders for online products in your account area. We hope to improve this process soon, and we apologize for any inconvenience. Institutional subscriptions to online products are not available for purchase through this website - please see the individual product pages for details of how to order, or visit www.oup.com/online.
How can I tell whether a product is in stock? Back to top
If the title you wish to order is not currently in stock at our warehouse, you will see a message
above the Add to Basket button on the catalogue page for that title.
Can I order products that are not currently available? Back
to top
Yes, you can.
In some cases, we may need to order the title for you from another OUP branch, or the title may be one which we
manufacture to order. In these cases, you will see a message on the catalogue page for that title informing you of
the likely delivery time, and you should order in the normal way.
In other cases, we may be waiting for more stock to arrive, or a title may not yet be published. In these cases,
you can still place an order for delivery when the title is available. We will process your order and charge you
for the item(s) when we despatch your order. Alternatively, you can choose to be informed by email when the title
is available, using the link on the catalogue page.
What does Printed to Order mean? Back to top
Due to advances in printing technology, we are now able to keep many books in print which, in the
past, would have had to go out of print due to the limitations and costs of traditional printing methods. These
titles are described as "Printed to Order" (they may also be described as "Manufactured on Demand" or "Print on
Demand"). They can be identified on this website by a message displayed above the Add to Basket button on the
catalogue page for each title.
Oxford University Press was one of the first publishers to explore printing on demand, and now has an active
programme of several thousand titles. This allows us to guarantee the availability of a wide range of scholarly
titles for the foreseeable future.
The process relies on the use of digital technology to hold and reproduce files and enhanced order-processing
techniques to manage customer orders. Digital files are held for every title in the programme and physical books
are only printed and shipped when we receive the order. As a result, orders for printed-to-order titles may take a
few days longer to arrive.
How do I use a promotion code? Back to top
Many promotion codes will be applied to your order automatically when you follow a link from outside our
website, for instance in an email marketing message, or when you click on an offer on our site.
However, if you have been given a promotion code, you will also have a chance to enter the code during the checkout
process, when we ask you for your payment information.
Why wasn't my discount applied? Back to top
Generally, only one promotion code can be redeemed with any purchase. If you have more than one promotion
code in your browser session, you will normally see the discount of the highest value applied. If you want a
different promotion code to be applied, you will need to clear your cookies. Follow the instructions below (for
Windows):
Internet Explorer 7
Ensure all but one browser window is closed
Click on the Tools menu and select Delete Browsing History
Click on Delete Cookies
Say Yes
Close the dialogue box
Close the browser session
Open a new window to continue browsing
Google Chrome
Ensure all but one browser window is closed
Click on the Tools menu and select Clear Browsing Data...
Make sure ‘Delete cookies’ is ticked
Select Clear data from this period: Everything
Click Clear Browsing Data
Close the browser session
Open a new window to continue browsing
Mozilla Firefox
Ensure all but one browser window is closed
Click on Tools, then Clear Private Data
Make sure ‘Cookies’ is ticked
Click Clear Private Data Now
Close the browser session
Open a new window to continue browsing
I am a trade customer. Can I buy at trade discount? Back to
top
We are unable to accept orders through the website from trade customers wishing to order on credit,
and/or at trade discount. Please use your normal mechanism for placing orders, and you will receive your normal
discount. Information on trade orders and enquiries.
I am a School or Further Education college customer. How do I order on my School
account? Back to top
When you add an item to your basket, you need to use the Order on School Account button. When you
Order on School Account, you will be asked to provide a School/Institution Name and Department. We use this
information to check that the school is valid. Any discounts that you qualify for will appear on your invoice.
I am an OUP author. Can I claim my author's discount when I buy online? Back to top
Unfortunately we are not yet able to accept orders online at author discount, although we hope to be
able to make this service available very soon. In the meantime, please contact your Commissioning Editor for an
author discount order form.
I am a contributor. Can I claim contributors' discount when I order
online? Back to top
Unfortunately we are not yet able to accept orders online at contributor discount, although we hope to
be able to make this service available very soon. In the meantime, please contact your Commissioning Editor for a
contributor discount order form.
Can I hire printed music online? Back to top
You may place an order with the Music Hire Library by completing the online form, or by email. You may well need to
discuss instrumentations, versions, compatibility, etc., with the Music Hire staff before you can place a firm
order. Please contact them in good time to
discuss the details.
