Description: Assist professionals from a wide variety of fields, such as psychology, rehabilitation, or social work, to provide client services, as well as support for families. May assist clients in identifying available benefits and social and community services and help clients obtain them. May assist social workers with developing, organizing, and conducting programs to prevent and resolve problems relevant to substance abuse, human relationships, rehabilitation, or adult daycare.

Sample of reported job titles: Addictions Counselor Assistant, Advocate, Caseworker, Human Services Program Specialist, Independent Living Specialist, Mental Health Technician, Peer Counselor, Residential Care Assistant, Social Service Specialist, Social Work Assistant

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Tasks

• Keep records and prepare reports for owner or management concerning visits with clients.
• Submit reports and review reports or problems with superior.
• Interview individuals and family members to compile information on social, educational, criminal, institutional, or drug history.
• Provide information and refer individuals to public or private agencies or community services for assistance.
• Consult with supervisor concerning programs for individual families.
• Advise clients regarding food stamps, child care, food, money management, sanitation, or housekeeping.
• Oversee day-to-day group activities of residents in institution.

Knowledge

• Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Therapy and Counseling - Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
• Psychology - Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
• Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Skills

• Speaking - Talking to others to convey information effectively.
• Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness - Being aware of others' reactions and understanding why they react as they do.
• Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
• Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Abilities

• Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
• Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Speech Clarity - The ability to speak clearly so others can understand you.
• Written Comprehension - The ability to read and understand information and ideas presented in writing.

Interests

• Conventional - Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
• Social - Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
• Enterprising - Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Styles

• Dependability - Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Concern for Others - Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
• Self Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
• Cooperation - Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Integrity - Job requires being honest and ethical.

Tools and Technology

Tools used in this occupation:

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Technology used in this occupation:

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Note: This occupational description highlights important information for this occupation (ie, Knowledges, Skills, and Abilities). Additional detail is available from: O*NET OnLine.

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