I. FOR APPLICANTS & OTHERS REQUIRING AUTHORIZATIONS |
LOW SATISFACTION |
HIGH SATISFACTION |
1. Do you think you received your Corps permit decision in a
reasonable amount of time? |
1 |
2 |
3 |
4 |
5 |
NA |
2. Do you think you received your Corps jurisdictional determination in
a reasonable amount of time? |
1 |
2 |
3 |
4 |
5 |
NA |
3. If we recommended/required project changes/modifications to
reduce impacts, did we clearly explain the reasons why? |
1 |
2 |
3 |
4 |
5 |
NA |
4. If we recommended/required project changes/modifications
to reduce impacts, did the changes seem reasonable to you? |
1 |
2 |
3 |
4 |
5 |
NA |
5. If we denied your permit, did we clearly explain the reasons why? |
1 |
2 |
3 |
4 |
5 |
NA |
6. For enforcement cases, did our office clearly and professionally
explain the basis for the enforcement action (e.g., what work we
believe you performed without authorization? |
1 |
2 |
3 |
4 |
5 |
NA |
7. For enforcement cases, did our office include options for
resolution? |
1 |
2 |
3 |
4 |
5 |
NA |
II. FOR "OTHER" CUSTOMERS |
1. For permitted actions, was the permit effective in achieving
appropriate protection/mitigation for impacts to aquatic resources? |
1 |
2 |
3 |
4 |
5 |
NA |
2. For enforcement actions, did the Corps require appropriate
compensation/restoration for impacts to aquatic resources? |
1 |
2 |
3 |
4 |
5 |
NA |
III. FOR APPLICANTS & "OTHER" CUSTOMERS |
1. Did the Corps representative act professionally and treat you with
courtesy? |
1 |
2 |
3 |
4 |
5 |
NA |
2. Did the Corps provide sufficient information to allow you to complete
an application form, comment on public notice, or otherwise evaluate our
work? |
1 |
2 |
3 |
4 |
5 |
NA |
3. Did the Corps respond to your letters and telephone calls in a reasonable
amount of time? |
1 |
2 |
3 |
4 |
5 |
NA |
4. Did the Corps representative answer your questions clearly, giving
you accurate information about our Regulatory Program? |
1 |
2 |
3 |
4 |
5 |
NA |
5. What is your OVERALL rating of the level of service provided by the
Corps of Engineers Regulatory Program? |
1 |
2 |
3 |
4 |
5 |
NA |