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Frequently Asked Questions

Can we send in payroll documents by fax machine?
When will my payroll direct deposit hit the bank?
What is the status of my invoice? How do I get paid for services or goods provided to the City?
I need information about my Accounts Receivable account
Do you accept credit card payments over the phone?
I am no longer in business and would like for you to remove my business from your system.
How long does it take to get a business registration?
How often do I need to renew my business registation?
Do I need to notify the City of any change of address, or of closing of business?
Will you send me a notice when my business registration is due for renewal?
Can I get a listing of new businesses that have registered?
Is a business registration considered a license?
Is the City of Albuquerque required to complete a W-9 (taxable entity)?
Where can I get a copy of a previous year's W2?
Where do I get a copy of a previous year's 1099?
Who takes care of employment verifications (salary verifications) for mortgages?
What is the protest period for a bid?
Why can I no longer get to my Internet email account at City facilities other than the Library?
How do I register to sell to the City?
Who is the City of Albuquerque Purchasing Officer?
What is the City's federal tax ID number?
What type of payments do you accept?
Where is City Hall located?
What does a business registration cost?
I had a job accident, where do I go for medical care?
I did not get paid this pay period or did not get paid correctly. My department has sent in the paperwork for a manual check. When can I pick up the check?
Who do I contact for payment of invoices?
Do you have this invoice?
How do I get in touch with State of NM Risk Management?
I was in an accident with an APS school bus. Who do I call to make a claim?
Emergency Phone Numbers - For City/County Employees
How do I get a copy of the City's Annual Financial Report?
My 1099 is wrong. Where do I get a correct 1099?

Can we send in payroll documents by fax machine?

Certain types of documents can be faxed. You must check with Central Payroll at (505) 768-3441.

Examples:

Originals are required for a "Manual Check Request"
Missing paperwork for a garnishment release may be okay to fax.

When will my payroll direct deposit hit the bank?

Payday is Friday. Sometimes monies are processed by the financial institutions earlier than Friday. Normally, direct deposits for payday are processed on Thursday before payday. Check with Central Payroll for any exceptions at (505) 768-3441.

What is the status of my invoice? How do I get paid for services or goods provided to the City?

Information about invoice(s) and payment(s) can be found at the City's Vendor Services website.

I need information about my Accounts Receivable account

Please call Accounts Receivable desk at 738-3392.

Do you accept credit card payments over the phone?

City Treasury does not currently accept credit card payments over the phone. Credit card payment by phone is accepted at the Albuquerque and Bernalillo Water Authority (for water bill payments) and at some City special events where indicated.

I am no longer in business and would like for you to remove my business from your system.

Please contact Alan Lohman at 768-3463.

If your business no longer exists and you no longer want to be billed, you must notify the City of Albuquerque Treasury Division by mail, phone or email.

Call us at (505) 768-3463 or email us at caglialoro@cabq.gov.

Post mail should be addressed to:

City of Albuquerque
Treasury Division
Attn: Business Registration
P.O. Box 17
Albuquerque, New Mexico 87103

Visit the Treasury Division website for more information.

How long does it take to get a business registration?

You can submit an application for a business registration in person or by mail.

You receive your business registration when you submit an application in person at the City of Albuquerque Treasury Office, Plaza del Sol , Second Floor. In person applications are accepted between 8:00 AM and 5:00 PM, Monday through Friday.

If you mail a completed business registration application with your payment, you will receive your business registration certificate by mail within two weeks. If your mailed application is incomplete, not approved, or not paid in full, you will be promptly notified by mail.

Detailed instructions for Business Registration Applications are located on the Treasury website.

How often do I need to renew my business registation?

Renewal invoices are sent out annually, on the anniversary date of each business registration, for the upcoming business year. Payment must be received by the indicated due date.

Do I need to notify the City of any change of address, or of closing of business?

The City must be notified of any changed information on business location and/or status and the change must be approved by the City’s Zoning Department. Any change in information, please contact the City either in writing, by email or by phone as follows:

Mail to:

City of Albuquerque
Treasury Division
Attn: Business Registration
P.O Box 17
Albuquerque, NM 87103

Phone: 505-768-3463 (Treasury Division – Business Registration)
Email: caglialoro@cabq.gov

There will be a $10.00 penalty fee in the event a new business does not pay the registration fee before it commences business or the annual renewal fee is not paid prior to the expiration date.

If your business no longer exists and to avoid being billed, please contact the City either in writing, by email or by phone as follows:

Mail to:

City of Albuquerque
Treasury Division
Attn: Business Registration
P.O Box 17
Albuquerque, NM 87103

Phone: 505-768-3463 (Treasury Division – Business Registration)
Email: caglialoro@cabq.gov

Will you send me a notice when my business registration is due for renewal?

We will send renewal notices annually. Please note it is the business owners' responsibility to make sure the business registration is kept current.

Can I get a listing of new businesses that have registered?

You can obtain a listing for business registrations at the Treasury Office located at 600 Second Street. The cost is $16.00. You can also obtain for no charge a listing of businesses that have an approved business registration at http://cogpub.cabq.gov/envhealth/search.asp

Is a business registration considered a license?

No, it is not a license. It is a registration to do business in the city limits.

Is the City of Albuquerque required to complete a W-9 (taxable entity)?

No, the City is a government agency and is not required to complete/present a W-9.

Where can I get a copy of a previous year's W2?

For a personal W2 duplicate/reprint, contact Central Payroll at (505) 768-3441. Leave your name, SSN, and a number where you can be reached. Payroll will call that number when your W2 is ready. Allow 3 to 4 business days. Staff will ask to see picture ID when you come to pick up your W2 duplicate/reprint, room 8010 of City Hall. Payment of $20 per duplicate/reprint must be made either in cash or cashier's check. Personal checks are not accepted.

Where do I get a copy of a previous year's 1099?

Contact Accounts Payable at (505) 768-3471 to request a duplicate 1099.

Who takes care of employment verifications (salary verifications) for mortgages?

Central Payroll completes mortgage-related employment verifications. Human Resources is responsible for other types of employment verifications. For more information regarding Mortgage-related verifications, contact Central Payroll at (505)768-3441. For information regarding other types of employment verifications, contact Human Resources at (505)768-3700.

What is the protest period for a bid?

The protest period for bids is five working days. If you wish to protest you must follow the procedures outlined in the request for bid. If you have further questions, please contact the Purchasing Office at 768-3320 for routing to the appropriate purchasing representative. On Mondays contact Purchasing via phone 768-3329 or 768-3319.

Why can I no longer get to my Internet email account at City facilities other than the Library?

The computers at the Community Centers, unlike those at the libraries and Senior Centers, are connected to the City's employee network and are therefore subject to all employee network policies. This means that email access other than authorized City email accounts is not allowed. The purpose of these computers is to provide "computer" access to the public, not necessarily Internet access. The computers at the libraries are purposely placed there to offer Internet access to the public. They are not connected to the City's network and therefore are not subject to its internal computer policies. This means that you can access your email accounts from any public library that provides Internet access.

If you have further questions, please contact the Community Center manager.

How do I register to sell to the City?

Information on registering to sell to the City is available at http://www.cabq.gov/vendor. Registration is not required in order to be a vendor. Contacting the Purchasing Department on the 7th floor of the City/County Government Center (768-7012) is a good first step in becoming a City supplier.

Vendor registration is handled in Purchasing by Judy Garcia at 768-3319.

Who is the City of Albuquerque Purchasing Officer?

The Purchasing Officer for the City of Albuquerque can be reached by telephone number at 505-768-3344 or by email at Rjones@cabq.gov.

The Purchasing Office is located in Room #7015, City / County Gov. Center @ 5th & Marquette NW.

What is the City's federal tax ID number?

The City's Federal Tax ID Number is 85-60000102. For more information visit the Treasury website.

What type of payments do you accept?

We accept cash, checks, money orders, Visa, Mastercard, and American Express.

Where is City Hall located?

City Hall, also known as The Albuquerque Bernalillo County Government Center, is located on the southwest corner of 4th and Marquette NW (map).

Various priced parking options are available, with handicap parking at the street level.

You can call the main phone number at 768-2000 for further information.

Not all City Departments and offices are located at City Hall. A complete list of Department locations, phone numbers and webpages can be found at http://www.cabq.gov/departments.html

What does a business registration cost?

The cost to register your business with the City of Albuquerque is $35.00. Important information about the steps you need to take to register your business is on the Treasury Division website.

Visit the One Stop Business Information website at http://www.cabq.gov/envhealth/inspections/index.html

I had a job accident, where do I go for medical care?

Employee Health Center, the phone number is 768-4630.

I did not get paid this pay period or did not get paid correctly. My department has sent in the paperwork for a manual check. When can I pick up the check?

If the paperwork has been submitted and was complete and correct, you may pick up your check after 4:00 pm on the day submitted. Contact Central Payroll to verify at (505)768-3441.

Phone # 505-827-0442

City of Albuquerque

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