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Single Point of Entry (SPOE)

Erie County Department of Mental Health SINGLE POINT OF ENTRY (SPOE) process has been developed in Erie County for adults (18 and over) with severe mental illness. Care Coordination/Case Management Services are intended for the high need consumer who has had difficulty maintaining linkages to mental health services and other important supports, such as; benefits, housing, advocacy, health care, peer services or vocational services. The overall goals include fostering independence and improving the quality of life for consumers of mental health services. The development of the Single Point of Entry and coupled with expansion of community services, will achieve integration, improve access, and provide priority services to high need individuals. Services will be the individualized.

The SPOE process has established a uniform referral procedure which assists the referring party in determining the appropriate level of care coordination services, and the team which could best meet the needs of the consumer referred. One program is selected and serves as the entry point to services. This entry points function is to assess/screen those referred and make a further determination as to the acceptance within that specific program or another program which may better meet the consumer's needs.