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Rush and Urgent Patient Care requests are referred to as Special Handling requests in DOCLINE reflecting their need for a separate work flow from normal ILL requests.
Messages: Special Handling requests have separate messages on the Status and Activity area of the Home page for awaiting receipt, and removed for non-action. The other messages, including awaiting action, warning messages, and retired unfilled, will include an indication of how many of the requests are Special Handling.
Receipt: On the DOCLINE receipt, the service levels of Rush or Urgent Patient Care is indicated in the header area - just above the citation data.
Status/Cancel: Lenders can see which pending requests are Special Handling by the red asterisk in front of the request number. Click on the request number to view the request.
Note: Rush and Urgent Patient Care requests must be receipted the same day, and updated within one (1) business day after receipt to avoid rerouting by Time-Triggered Actions.
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http://www.nlm.nih.gov/services/doc_id_rush_urgent.html.html
Last reviewed: 17 September 2008
Last updated: 17 September 2008
First published: 28 March 2006
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