Question: How can I get sandbags during a storm? 

Answer: Monday-Friday between 8:00 AM and 5:00 PM you can pick-up a maximum of 15 empty sandbags at the City Yards located at 5501 Pino NE, Bldg F, or you can go to the following Firestations:

• Station 2 at 301 High St. SE, (505) 848-1312 
• Station 29 at 501 Bear Canyon NW, (505) 761-4013

Question: How do I report a street issue not within the City of Albuquerque limits?

Answer:

For County Roads: M-F  8:00 a.m. to 5:00pm call (505) 848-1503 for after hour emergency issues call the Bernalillo Sheriff's Department at (505) 798-7000.

For State Roads: call New Mexico State Highway Department at (505) 841-2735 or (505) 841-2700.

For The Village of Los Ranchos: call (505) 344-6582

For Rio Rancho Roads: Call 505-891-7235

For Village of Corrales Roads: Call 505-897-0502

Question: How do I get a pothole repaired?

Answer: Fill out the on-line Street Repair Form or Call 311 and request a Pothole Repair, give the cross streets or address to include direction of travel (ex: eastbound or westbound) pothole is located.

Question: How do I report a sinkhole or cave-in for repair?

Answer: Fill out the on-line Street Repair Form or Call 311 and request a Sinkhole / Cave in Repair, give the cross streets or address to include direction of travel (ex: eastbound or westbound) sinkhole / cave-in is located. Also,  indicate if the hole is dry or if it contains water (water can indicate a water or sewer line break). Street Maintenance will assess and repair area or immediately refer to the appropriate department for repair.

Question: How can I get  a handicap curb cut or wheel chair ramp installed?

Answer: Fill out the Street Repair Form or Call 311 and submit a request with Street Maintenance to install a handicap ramp. Street Maintenance's concrete section will assess area, determine if ramp/cut are required and perform installation at area requested.

Question: Who's responsibility is it to replace or repair the buckled sidewalk in front of my property?

Answer: The property owner is responsible for maintaining and repairing the sidewalk in front of the property per City Ordinance.

Question: Who do I call to get the cracks in my street repaired?

Answer: Fill out the on-line Street Repair Form or Call 311 and request Street Crack repair.  Provide the exact address or cross streets and approximate diameter of crack(s). 

Question: How does the City prioritize the snow removal effort during a storm?

Answer: During a snow storm Street Maintenance crews are mobilized. The City's first priority is to plow and de-ice all major arterial streets leading to emergency entrances and exits such as hospitals, police and fire stations.  Providing all arterial streets are plowed and de-iced, efforts are then focused on feeder streets.

Question: How can I check road conditions?

Answer: You can call the New Mexico State Highway Department at 1-800-432-4269 or access conditions via the web at http://nmroads.com.

Question: How does the City determine when my street will be re-paved?

Answer: The City does a review and rating of the conditions of  all streets periodically.  From this review a list of priority streets is developed. The three main criteria that determines the priority of a street needing to be re-paved are condition, age of street and availability of funding for paving projects. Annually, the City re-paves between 90 and 100 street lane miles.

Question: Who do I contact when a traffic light or street light is down?

Answer: Traffic Engineering maintains / repairs traffic lights. Contact 311 to report the traffic light, give the location of the light and don't attempt to move the light as it may have active electrical currents.  To report a problem with a street light notify PNM at 505-246-5700.