Comment Number 539814-00081

Comment Number:	539814-00081
Received:	1/8/2009 10:34:11 AM
Organization:
Commenter:	McKay
State:	ID
Agency:	Federal Trade Commission
Rule:	FTC Town Hall to Address Digital Rights Management Technologies - Event Takes Place Wednesday, March 25, 2009, in Seattle
Attachments:

Comments:

Upon installing Command and Conquer 3 Kane's Wrath on my Windows Vista Home Premium latop and the update from EA any time I right clicked on anything I would get an explorer crash error. It took 6hrs to find out that the issue was caused by SecuRom included in the update from EA. I did not find this info out from EA either. To fix the issue EA issued another patch, which didn't fix the issue. The only way I could fix the issue was to download a third party app to stop the auto startup of the SecuRom, then delete a SecuRom file, and uninstall the game, as I couldn't run the game without SecuRom adding everything I had just undone back to the startup. This is the problem with DRM "schemes", yes to me it is a scheme. Whether it's music, CD's, DVD's, Games, or anything else, DRM ADDS MORE FRUSTRATION TO THE USER WHO PAYS, NOT THE PIRATE. Want to play your new MP3, or WMA, or AAC music on more than just your computer, sorry you have to jump through hoops. Want to Rip a DVD to your harddrive so you can stream it, or Encode it to play on a portable device, sorry again jump through hoops. I paid for it once, why do I have to pay more, or have problems with my computer to do what I want with it? EA won't pay to have the computer fixed, yet alone even admit and make it well known that the problem was with SecuRom. Yet I waste 6hrs of my time trying to fix it. These are my problems with DRM. Please make it better for the people who do pay for the items. Stop making it a waste of money, or a lost sale, I have a hard time spending money on PC games now due to the DRM. Thank you.