Contact Us

I want to join the Army or the Army Reserves

Please visit the Army’s recruiting Web site where you can find information on opportunities available in the Army and the Army Reserves. Additionally you can submit questions as well as chat live with a recruiter.

www.goarmy.com

I want to join the Army, but I am not a U.S. citizen

To be eligible to enlist, a non-citizen must:

  • 1. Entered the United States on a permanent residence visa or have an Alien Registration Receipt Card (INS Form 1-551/I-551 green card or stamped I-94), and
  • 2. Established a bona fide residence, and
  • 3. Established a home of record in the United States.

The visa and/or "green card" must have sufficient time remaining on it (expiration date) to be valid during the entire term on enlistment. While non-citizens may enlist in the U.S. Military, they are not allowed to serve more the 8 years unless they first become U.S. Citizens. However, there are accelerated citizenship procedures for non-citizens on active duty.

For more information, please visit www.goarmy.com

I want to join the Army National Guard

Please visit the Army National Guard recruiting Web site where you can find information on opportunities available in the Army National Guard.

www.1800goguard.com

I am having problems with my AKO account

Please visit the AKO help page for any issues regarding login, password or access. Phone numbers, chat and email contact information is available on this page.

https://help.us.army.mil

I am retired or separated from the Army, and I need help with an issue

The Department of Veterans Affairs handles most issues for individuals who have separated or retired from the Army.

www.VA.gov

I am trying to locate a copy of my Army records

Please visit the National Archives page for more assistance.

http://www.archives.gov/st-louis/military-personnel/

I am trying to replace lost medals or awards

Please visit the National Archives page for more assistance.

http://www.archives.gov/st-louis/military-personnel/

I am looking for a Soldier or an old friend that was in the Army

Click here for more information on the Army locator service. Additionally the Army web team will not respond to direct requests seeking information on a specific Soldier in order to protect the privacy of all of our Soldiers.

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The Army has a locator service for those serving on active duty. Because of the large volume of requests that the Army locator receives, please allow four weeks processing time for written requests.

The following information is needed for all requests for locator services:

Give as much identifying information as possible about the person you wish to locate such as full name, rank, last duty assignment/last known military address, service number, and Social Security number.

The locator service is free to immediate family members and government officials. Other family members, civilian friends, businesses and others must pay $3.50. The check or money order must be made out to the U.S. Treasury. It is not refundable.

Mail your request to:
Commander U.S. Army Enlisted Records & Evaluation Center ATTN: Locator 8899 East 56th Street Fort Benjamin Harrison, IN 46249-5301 1-866-771-6357

There is no comprehensive source for e-mail addresses. Even if there were, military regulations and the Privacy Act of 1974 do not permit the Army to provide Soldiers' home addresses or telephone numbers. In addition, regulations do not permit random dissemination of listings of names and addresses of service personnel. These regulations have been established to protect individual service men and women from commercial exploitation and to respect their right of privacy.

To find Soldiers who have separated from the Army, here are a few avenues you might try:

  • Locating a Veteran through the Department of Veterans Affairs
    The Department of Veterans Affairs can forward a message to a veteran, providing the veteran has filed a claim with VA, and their current address is on record.
  • Selected Veterans Service Organizations
    A short list of service organizations which may offer reunion listings or locator services.
  • Directory of Veterans Service Organizations
    Comprehensive database of Veterans Organizations compiled by the VA.
  • VetFriends.com (fee required for locator services)
    Vet Friends.com helps you to reunite with friends and family who are veterans of or are currently serving in the U.S. Armed Forces.
  • Military.com
    A commercial site offering free resources to serve, connect, and inform active duty members, reservists, guard members, retirees, veterans, family members, defense workers and those considering military careers.
  • Military Connections
    A commercial site designed to help present and past military personnel and their families find each other and keep in touch. The site is free to members and offers an array of resources to help past and present military personnel take advantage of their military benefits.

Disclaimer: Reference to specific commercial businesses, products, processes, or services by trade name, trademark, manufacturer, or otherwise, on any web site administered by the U.S. Department of the Army does not constitute or imply its endorsement, recommendation, or favoring by the United States Government or by the US Army.

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I would like to help support our troops

The Gifts to the Army Web site is the one-stop source of information for how members of the public can help support our troops.

http://giftstoarmy.army.mil/

Someone posing as a Soldier is asking me to send him or her money

Most likely they are not Soldiers, but instead they are people posing as Soldiers. If you are receiving these messages from an email address that ends with .mil then we would ask that you contact the Army Criminal Investigations Command at:

www.cid.army.mil

I am having problems with a web page on Army.mil

Please click here to send an email to the Army technical team.

I want to contact a Senior Army leader (Secretary of the Army, Chief of Staff of the Army, Sergeant Major of the Army)

The Army does not share nor distribute the personnel email contact information for Senior Army Leaders. That being said, we welcome letters expressing your concerns.

The address for mail would be as follows:
(Name of recipient)
1400 Defense Pentagon
Washington DC 20301-1400

I am having a problem or issue that is not listed above

Please click here to send an email to the Army web team.