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Office of Work-Life Programs -
Employee Assistance Program
Employee Assistance Program Toll Free Number: 1-800-222-0364
Work-Life Program Toll Free Number: 1-800-872-4957
Who is Eligible for this Program?
The Employee Assistance Program (EAP) is available to the
following members of Team Coast Guard:
- Active Duty members and their dependents
- Reservists:
- For those activated 30 days or less: Crisis phone counseling with a licensed mental health provider. This benefit starts the first day of active duty. Includes crisis phone counseling for Reservists on weekend drill. Also includes crisis phone counseling for dependents of the reservist while the reservist is activated or drilling.
- For those activated for over 30 days: the same EAP benefits as all other active duty personnel. Benefit starts on the first day of active duty.
- Reservists activated to a combat zone are eligible for full EAP services from the effective date of those orders.
- Full-time Civil Service employees and their dependents
- Full-time Exchange System and MWR employees and their dependents
Purpose of Program
The Employee Assistance Program is designed to provide a
confidential professional assessment and short term counseling and
referral services to help employees with their personal, job or family
problems. The program also provides financial, legal and supervisory
consultations.
Program Confidentiality
All contacts with the Employee Assistance Program are
held in the strictest confidence. To maintain privacy and
confidentiality the Coast Guard contracts the Employee Assistance
Program services with an outside organization to operate the Employee
Assistance Program. In no way does using the Employee Assistance
Program affect an employee’s chances of promotion or advancement.
Service members, civilians and family members deal directly with this
national network of providers. The Employee Assistance Program does
not reveal the user’s identity to the Coast Guard. In addition, any
discussion with an Employee Assistance Program counselor is
confidential and protected by law. The only exceptions to the
confidentiality are in cases of child abuse and specific
state-enforced laws addressing family violence (where reporting is
mandatory), suicide and imminent harm to another.
Definitions
The following definitions apply to Employee Assistance Program:
- Financial Consultation - a service that provides consultation with a financial expert and is available during normal business hours Monday through Friday. Intake Specialists will arrange for a financial expert to call back within one business day. Once connected, the financial expert can address financial needs and goals, and help develop and implement a plan to address financial issues. There is no limit on the number of times you can use this service.
- Formal Supervisory Referral - The referral of an employee to the Employee Assistance Program by a supervisor on the basis of deteriorating or unacceptable work performance.
- Informal Referral - The referral of an employee to the Employee Assistance Program by a supervisor, family member, co-worker or health provider due to the identification of a problem that is not necessarily work performance oriented.
- Legal Consultation - A service that provides consultation with an attorney by phone to discuss legal concerns. Program can also provide an in-person consultation. Either way, the initial visit (usually a half-hour) is prepaid. Additional visits or services are available at discounted rates. Exclusions: this program does not include advice on matters relating to your Employee Assistance Program, your job or business concerns.
- Mandatory Referral by the Command - The formal and mandatory referral of an employee to the Employee Assistance Program as a result of a confirmed positive drug test.
- Referral as a part of the Assessment Process - The referral of an employee or family member by an Employee Assistance Program counselor to one or more community resources based on assessment and problem identification.
- Self-Referral - The voluntary use of the Employee Assistance Program by an employee.
- Short Term Problem Solving - Limited sessions (one to six) with a licensed professional to resolve problems identified in the assessment. The intent of short term problem solving is to work through the identified problem within the six (6) session time frame thereby eliminating the need to refer the employee to a community resource.
- Supervisor Consultation - Meetings and/or discussions between a supervisor and a Employee Assistance Program counselor. The purpose is to discuss a potential supervisor referral, to assist the supervisor in making a referral, to confer as appropriate during the course of intervention with the employee, and/or to follow-up with the supervisor when the intervention has terminated.
Services and Resources Available
- Counseling and guidance on troubled relationships, parenting, stress and other personal issues. Includes counseling by phone
- Critical incident stress management counseling
- Drug and alcohol counseling
- Financial consultation service
- Legal consultation service
- Supervisory consultations regarding troubled employees
Requesting Services or Resources
Critical incident stress management counseling related to
workplace critical incidents can be arranged by contacting the Employee
Assistance Program Coordinator (EAPC) at your
Regional Work-Life Office. Work-Life Offices are
located at Integrated Support Commands CG-wide and at the Headquarters
Support Command.
Program References
The following reference provides details of the Employee
Assistance Program:
- Employee Assistance Program - COMDTINST 1740.7A
- Employee Assistance Program - DHS Management Directive Number 3060.2 (accessible from DHS/Coast Guard computers)
Related Web Sites
The following web sites provide information related to the
Employee Assistance Program:
- Department of Homeland Security Employee Assistance Program - Lots of useful information and links available on a broad range of EAP and workplace-related topics. (accessible from DHS/Coast Guard computers)
- Armed Forces Legal Assistance - Locate active duty legal activities offering general legal services within the continental United States.
- Federal Occupational Health EAP - Contains helpful information on a wide range of subjects.
- National Institute of Mental Health - Provides helpful information on mental illnesses and the latest research findings.
- Office of Personnel Management EAP Homepage - Provides information on Federal EAPs and links and publications helpful in addressing related issues.
- Screenings for Mental Health - Programs for the Military. This mental health self-assessment program is funded by the Department of Defense, Health Affairs. It provides a wealth of information and useful tools including free kits for promoting mental health.
EAP Newsletter, Let's Talk
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Point of Contact
If you are unable to contact the Employee Assistance Program Coordinator on your
Regional Work-Life Staff, or need additional
assistance beyond the information provided here, please contact the
Headquarters Employee Assistance Program Manager, Mr. John Reibling,
CG-1112, at (202) 475-5161, Fax: (202) 475-5907 or email at
John.S.Reibling@uscg.mil.