Report to Congress
The 2008 Report to Congress (668k .pdf) provides a local perspective on where increased federal investments are needed and how those additional resources will help achieve national goals to increase mobility and economic productivity — as well as reducing our carbon emissions and dependence on foreign oil.
Station Profile Study
The Station Profile Study (3.1MB .pdf) and Station Profile Study Maps provide a snapshot of weekday BART customers at each individual BART station and for the overall system. This information is drawn from the spring 2008 comprehensive weekday survey of randomly selected BART customers. The purpose of this effort is to better understand customers' current travel needs and to anticipate their future requirements. This study updates information last collected in 1998. You can read more about the study, and download maps of travel patterns at the regional, county and station level, on the Station Profile Study page.
Customer Satisfaction Survey
BART customers are surveyed every two years by an independent research firm to determine how well the District is meeting customer needs and expectations. BART management and staff use the surveys to focus on specific service areas that are important to customers. The 2008 BART Customer Satisfaction Survey (848k .pdf) is based on 6,216 questionnaires completed by BART customers while riding on randomly selected BART cars during all hours of operation on weekdays and weekends.
Ridership Reports
Quarterly Average Weekday Exits by Station (17k .pdf)
Fiscal Year Average Weekday Exits by Station (12k .pdf)
Quarterly Performance Reports
These reports track a number of performance indicators including service reliability, passenger environment indicators, train cleanliness, customer complaints, crime and more.
BART Quarterly Performance Report Q4 (874k .pdf)
BART Quarterly Performance Report Q3 (874k .pdf)
BART Quarterly Performance Report Q2 (967k .pdf)
BART Quarterly Performance Report Q1 (804k .pdf)
Energy Efficiency Assessment
The PG&E Energy Efficiency Assessment (.98 MB .pdf) of BART train cars was conducted by Pacific Gas & Electric (PG&E) to help identify, analyze, and serve as a “roadmap” for defining and implementing cost-effective energy efficiency and modernization measures, demand response opportunities, and potential self-generation opportunities (including renewables and cogeneration).
