e-Help desk assistors are ready to respond to Enrolled Agents, Reporting Agents, Electronic Return Originators, Certified Public Accountants, Software Developers, and Transmitters with non-account related questions and issues concerning e-products.
The e-Help Desk's toll-free number is 1-866-255-0654. e-Help desk assistors support IRS e-file Individual and Business, EFTPS, CCR, and e-services customers.
Note: Callers who are outside of the 50 U.S. States and/or U.S. Territories should use the International phone number: 1-512-416-7750.
Hours of Operation
Hours of operation for the e-help enterprise are:
Core Hours (Non-Peak)
Days
|
Hours
|
Monday through Friday
|
6:30 A.M.- 6:00 P.M. Central Time
|
Expanded Service
January 11, 2008 through April 19, 2008 (Peak)
Days
|
Hours
|
Monday through Friday |
6:30 A.M. - 10:00 P.M. Central Time |
Saturday |
7:30 A.M. - 4:00 P.M. Central Time |
|