After making a selection from the Department of Social
Services Home Page, specific program information is available by selecting
topics from the ‘Sections’ list.
Where to look:
The following is an index of information and topics
contained in each program area listed on the Home Page. Also included is a directory of important
and frequently requested telephone numbers.
Temporary Assistance
application process/General information
Contacting the Erie
County Works Center
Emergency
Housing/Services
Emergency Assistance
to Adults Intake
Temporary
Assistance:
General
information
Team
Structure/Caseload Designations
Important New York
State Booklets & Forms
Landlord Booklet [information
for landlords with tenants receiving temporary assistance]
Comprehensive
Employment Division:
General information
Multi-Abuse
Assessment Team [MAAT]
PIVOT Program
Food
Stamps:
General
information/Application process/Income & resource limits
Shelter Verification-Landlord
Form/Food Stamp Change Report Form
Expedited Food
Stamps/Elderly & Disabled Food Stamp Applicants
Accessing
Benefits/Electronic Benefit Transfer [EBT Cards]
Frequently asked
questions
Important telephone
numbers and web links
Medicaid:
General
information/Application process/Eligibility information
Medicaid Managed Care Program
Child Health
Plus/Family Health Plus
Nursing Home
Division/Medical Transportation
Community
Alternative Systems Agency [CASA]
Important New York
State and Federal Medicaid web links
Child Support Enforcement:
General information
Help in obtaining
Child Support services
Contacting the Child
Support office
Day
Care:
General
information/Important telephone numbers and services
Eligibility
guidelines/Plans offered
Rates & Payment
procedures
HEAP
- Home Energy Assistance Program:
Complete program
information and requirements
Foster Care/Adoption
training and information
Children’s
Services/Special programs
Child Protective
Services
Reporting Suspected
Abuse/Neglect - Hotline number
Adult Protection
information, referrals and assessment
Domestic Violence
information
Special
Investigations Division:
General
information/Fraud and recovery
How to report
suspected welfare fraud
Contacting the
Burial Unit/Collections/Investigations
Frequently asked
questions
Important services and referral information
SSI/SSDB application process
Representation Form
for SSI/SSDB
Most Frequently Requested
Telephone Numbers
| Reporting Child Abuse/Neglect: |
1-800-342-3720 |
| Fair Hearing Office: |
1-800-342-3334 |
| Lost/Stolen EBT Cards |
1-888-328-6399 |
| Social Security Administration: |
1-800-772-1213 |
| Child Health Plus: |
1-800-698-4543 |
| Family Health Plus: |
1-877-934-7587 |
| |
|
| Social Services Referral Center: |
858-8000 [Automated] |
| Emergency Housing/Services: |
858-6265 |
| Domestic Violence: |
858-2132 or 1515 |
| Day Care Unit: |
858-8953 |
| Food Stamp Applications: |
858-8000 |
| Foster Care/Adoption: |
858-7274 |
| Child Support: |
1-888-208-4485 |
| Landlords - lost or stolen rent checks: |
858-6676 |
Landlord Information Line:
[rent, evictions, arrears, security deposits] |
858-6124 |
| |
|
| Medicaid Applications: |
858-8000 |
| Nursing Home Division: |
858-1901 |
| Medical Transportation: |
858-4877 |
| CASA: |
858-2323 |
| HEAP Hotline: |
|
| Senior Services HEAP Hotline: |
858-7870 |
| Adult Protection: |
858-6901 [up to age 59] |
| Senior Services Adult Protection: |
858-6877 [60+] |
| Legal Advocacy for the Disabled: |
858-1702 |
| Fraud Hotline: |
858-1886 |
