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Internet/E-Mail Fraud Alert
Recently, there have been multiple fraudulent e-mails and telephone calls directed
to the general public and credit union members that appear to be from NCUA. False
e-mails ask recipients to click on a link to confirm, verify or approve financial
account information. If the recipient proceeds, the link directs them to a false
website to verify or re-submit confidential information such as account and credit
card numbers, Social Security number, password, and personal identification number,
or to complete a member satisfaction survey and receive $80.
A variant, “vishing” uses telephone systems. A vishing scam occurs when a consumer
receives a recorded message telling them a credit card and/or financial institution
account has been breached and to immediately call a number provided in the message.
The phone number leads the consumer to a fraudulent call center where people are
asked to supply or verify pertinent financial account, social security or credit
card information.
NCUA does not ask credit unions members for personal information. Anyone who receives
an supposed e-mail or phone call from NCUA that asks for account information should
consider it a fraudulent attempt to obtain their personal account data for an illegal
purpose and should not follow the instructions in the e-mail or phone call.
If you inadvertently respond and provide confidential account information, please
notify your credit union immediately. You should change affected accounts and PINs,
and take any additional action recommended by your credit union to protect your
account.
If you feel that you have received a fraudulent NCUA phishing e-mail, please forward
the entire e-mail message to Phishing@ncua.gov
Additionally, you can file formal complaints concerning any suspected fraudulent
e-mail with the Internet Crime Complaint Center (IC3) at www.ic3.gov.
The IC3 is a partnership between the Federal Bureau of Investigation, the National
White Collar Crime Center, and the Bureau of Justice Assistance.
Fraud Alerts