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white arrow Overview: Green Book

white arrow Introduction

white arrow Chapter 1:
    Enrollment

white arrow Chapter 2:
    Payment Processing

white arrow Chapter 3:
    Nonreceipt

white arrow Chapter 4:
    Returns

white arrow Chapter 5:
    Reclamations

white arrow Chapter 6:
    Notification of Change

white arrow Chapter 7:
    Collections

white arrow Chapter 8:
    Contacts

white arrow Chapter 9:
    Glossary

white arrow All PDF Downloads

Green Book

Returns

Overview

This chapter describes the return process for federal payments.

(available in PDF format only)

June 2007 RevisionPDF file (91 kb)

Contents

A. General Information on Returns 4-2
Return Reason Codes 4-2
Death Notification Entry 4-2
Problems Resulting from Incomplete/Improper “Flagging” 4-3
Effect of Returning a Payment 4-3
Notice of Misdirected Payment 4-3
Manual Posting of Payments 4-3
Holding Payments in Suspense Accounts 4-4
Recipients Without Current Accounts 4-4
B. Returning Payments Through the ACH 4-4
Correct Preparation of Returns 4-4
Claim Number Structure Table 4-5
C. Returning Partial Payments in Response to Notices of Reclamation 4-6
Action Steps 4-6
D. Dishonored Returns 4-7
Most Common Errors 4-7
E. Obtaining a Refund from the Government 4-7
   Last Updated:  Wednesday November 21, 2007

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