Contact: |
For Assistance With: |
NFC Security Office
FAX: 888-245-4060
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The preferred method for receiving Security Access requests at this time is at the fax number shown to the left.
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Payroll/Personnel Call Center
800-421-0323 (Select Option 1)
Option 1
Payroll Technician
FAX: 303-205-3176
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(For HR Office Use Only)
Questions about T&As and payroll processing including non-receipt of payroll checks, unpaid or paid incorrectly.
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Option 2
Personnel Technician
FAX: 303-205-3177
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Questions about personnel processing and suspense error messages corrections. |
OR |
800-981-3026 (Select Option 3)
Payroll/Personnel System
and STARWEB
Monday through Friday, 8:00 a.m. to 4:00 p.m. CST
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Questions about Reporting Center issues or receipt of other types of reports.
Questions relating to STARWEB System problems and/or application assistance.
Does not include: Employee calls which are HR related. These will be referred back to the servicing HR office. |
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Operations and Security Center (OSC)
Web: From the NFC Home Page, Click on the OSC Icon, or click here.
Toll Free Number:
1-800-767-9641
Local Number:
504-426-6435
Email:
OSC.ETIX@USDA.GOV
FAX:
888-496-8192
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The Operations and Security Center (OSC) serves as the primary point-of-contact NFC customers and employees to report technical problems. Help Desk Technicians are available 24 hours a day, 7 days a week including most Federal holidays.
The issues reported to the OSC include but are not limited to:
- Password problems (Including password problems for the Employee Personal Page)
- Problems with remote printers including VPS printers
- Issues with JCL or remote data transmissions
- System Maintenance and System Availability
For more information on the OSC, please click here. |
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Travel Inquiry
Email: nfc.trvl@usda.gov
504-426-6515
800-421-0323
FAX: 888-652-6973
Monday through Friday, 7:45 a.m. to 4:00 p.m. CST
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Non receipt of travel checks or vendor checks (TRAN and GVTS), requests for travel advance and voucher information |
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State and Local Government Tax Withholding Agreements
For additional Information:
US Department of Treasury
Financial Management Service
Liberty Center, Room 310
401 14th Street, S.W.
Washington, D.C. 20227
ATTN: Denice Wilson
202-874-9428
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Basic requirement to obtain a withholding agreement with the Department of the Treasury include:
1. The tax may not be as school district tax
2. The tax may not be voluntary
3. At least 500 federal employees, (not necessarily from the same federal agency) must be affected by the tax. |
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Integrated Acquisition System (IAS) Inquiry
800-421-0323
504-426-6510
Email: ias.inq@usda.gov
FAX: 888-742-7066
Monday through Friday, 7:45 a.m. to 4:00 p.m. CST
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Purchase order and vendor invoice status |
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Miscellaneous Payments Inquiry
800-421-0323
504-426-6430
FAX: 888-652-6948
Email:
nfc.misc@usda.gov
Monday through Friday 7:45 a.m. to 4:00 p.m. CST |
Questions about telephone and utility payments |
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Benefits1 Processing Section
Federal Health Benefits (FEHB)
PC FAX: 303-274-3860
Email: NFCFEHB@nfc.usda.gov
International Organization 2 (IO)
PC FAX: 303-274-3865
Email: NFCIO@nfc.usda.gov
Thrift Savings Plan Liaison (TSP)
PC FAX: 303-274-3913
Email: NFCTSP@nfc.usda.gov
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Questions about Benefits
1 For Agency HR Offices Only. Employees must contact their HR office regarding their benefits.
2 International Organization employee are former federal employees who transfer to international assignments (i.e., overseas, State or Indian government, or to multi-lateral banks). |
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Direct Premium Remittance System (DPRS) Inquiry
800-242-9630
FAX: 888-212-8734
Email:
nfc.dprs@usda.gov
Monday through Friday, 7:45 a.m. to 4:00 p.m. CST |
Questions about DPRS |
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OPM Federal Employees Health Benefits Centralized Enrollment Clearinghouse System (CLER) Inquiry
504-255-3270
FAX: 888-212-4359
Email:
nfc.cler@usda.gov
Monday through Friday, 7:45 a.m. to 4:00 p.m. CST |
Questions about CLER |
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Administrative Billings and Collections (ABCO)
ABCO Inquiry
504-255-5344
1-800-255-5295
FAX: 888-212-0528
Email:
Homeland Security
abco1hs@usda.gov
Treasury
abco2tr@usda.gov
Agriculture
abco3ag@usda.gov
All Other Agencies
abco4others@usda.gov
ABCO Collections
FAX: 888-212-6343
ABCO Claims
Inquiry Toll Free: 1-800-428-8515
FAX: 888-212-0895
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Questions about ABCO. Please note: 504-255-5344 is to be used by agencies concerning debts for active employees. |
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Retirement Inquiry
New Orleans:
504-426-1623
877-207-8137
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(For Agency HR Offices Only) Employees must contact their HR office to obtain information about retirements |
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Publication and Communication Branch
504-426-1218
FAX: 504-426-9752 |
Requests for NFC bulletins/procedures and changes to customer email and postal address information for distribution of bulletins (corrections, additions, deletions). |
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WebTA Help Desk (Housing & Urban Development (HUD) and USDA agencies only)
504-426-6270
888-265-8369
PC FAX: 303-274-3936
Email: webtahelpdesk@usda.gov
Monday thru Friday
8:00 a.m. to 4:00 p.m. CST
Excluding all Federal Holidays
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Issues reported to the WebTA Help Desk should be established points of contact from Housing & Urban Development (HUD) and USDA agencies only.
Issues should include functionality and connectivity problems with WebTA. |
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Emergency Preparedness
504-255-5202
888-300-3399 |
Up-to-date information on NFC's operations in the event of severe weather or other emergency. |
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1099 Help Desk
800-421-0323
504-426-5376
FAX: 888-762-9037
FAX: 504-426-9747
Email:
1099helpdesk@usda.gov |
Questions about 1099s |