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   Survey and Tools To Advance Patient-Centered Care

The Consumer Assessment of Healthcare Providers and Systems (CAHPS) program is a public-private initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care.

Health care organizations, public and private purchasers, consumers, and researchers use CAHPS results to:

  • Assess the patient-centeredness of care;
  • Compare and report on performance; and
  • Improve quality of care.

To learn more, go to CAHPS Overview.

National CAHPS Benchmarking Database

The National CAHPS Benchmarking Database (also referred to as the CAHPS Database) is the national repository for data from CAHPS surveys. It includes 11 years of data from the Health Plan Survey as well as three years of data from the Hospital Survey. A new component is being developed for the Clinician & Group Survey.

The CAHPS Database Online Reporting System is now available for viewing comparative results for the Health Plan Survey.

The CAHPS Connection

The CAHPS Connection is an occasional bulletin designed to keep members of the CAHPS User Network informed about CAHPS products and services.

Latest issue of The CAHPS Connection, May 2009

Previous issues of the CAHPS Connection:

CAHPS® : Consumer Assessment of Healthcare Providers and Systems

Last updated 8/3/2009

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