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Citizen Services

Important Notice:

The Citizen Services unit will be closed on Tuesday 25th August. Normal services will resume on Wednesday 26th August 2009.

Hours of operation:
0800Hrs - 1000Hrs
1300Hrs - 1500Hrs

Welcome to American Citizens Services (ACS) Nairobi

The American Citizen Services unit provides the following services:

  • Issuance and renewal of U.S. passports
  • Replacement of stolen, lost or mutilated passports
  • Reports of birth abroad
  • U.S. Citizen registration (Online Registration)
  • Notarial services
  • Voter assistance
  • Tax forms
  • Emergency services for American Citizens
  • Assistance to U.S. Citizens who are incarcerated or have relatives who die in Kenya
  • Information on travel advisories
  • Selective service registration
  • Provide information assistance to Crime Victim Assistance (CVA)
  • Transfer of Social Security and other U.S. Government benefits to beneficiaries residing abroad

The ACS Unit is open 8:00 a.m. to 10:00 a.m. Monday through Friday, and 1:00 p.m. to 3:00 p.m. Monday through Thursday.  We are closed to the public the last Wednesday of every month and any Kenyan or American holidays.

American Reference Centre (ARC) facilities at the Embassy are available to all American Citizens who wish to download any government forms. Forms that will be presented to the American Citizen Service Unit MUST be printed on US size 8½ x 11 papers.

The ARC hours of operation are:

Monday, Tuesday, Thursday 09.00 - 16.00
Wednesday                        09.00 - 13.00
Friday                               09.00 - 12.00

The Center is closed on Kenyan and American holidays.

U.S. Citizens With Questions About Non-Immigrant Visa Issuance

The Consulate does not have sufficient resources to meet with every interested party who wishes to discuss specific visa cases, and we therefore do not schedule meetings for this purpose.

However, in order to afford American citizens the opportunity to speak directly to a Consular officer, an officer can be called upon to answer general inquiries about specific cases.

Only American citizens will be allowed to take advantage of this opportunity. Citizens of other countries (including Legal Permanent Residents to the United States) will not be afforded this opportunity.

Parking

The U.S. Embassy in Nairobi does not provide parking facilities to members of the public seeking consular services. The Embassy strongly recommends that those seeking consular services plan to utilize public parking, arrive by taxi, or use the passenger drop-off point located in front of the consular entrance to the Embassy compound.

The Consular cashier also accepts credit cards as a mode of payment for American Citizens only.

In Kenya, you may contact us on Telephone 375 3704
E-mail Address: kenya_acs@state.gov

Please do not call the ACS unit for any Immigrant or Non-Immigrant visa related questions.

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Contact Us

General:
Email: consularnairob
@state.gov
Switchboard: 363 6000

American Citizen Services
Phone: 3636451
E-mail Address: kenya_
acs@state.gov (For use by American Citizens only)

Warden Network Coordinator:
Phone: 3636451

Fraud Prevention Unit:
Phone: 363 6017

Local Mailing Address:
Consular Section
U.S. Embassy
P. O. Box 606,
Village Market 00621

U.S. Mailing Address:
Consular Section
American Embassy Nairobi
U.S. Department of State
Washington, DC 20521-8900