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U.S. Office of Personnel Management - Ensuring the Federal Government has an effective civilian workforce

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Continuous Learning Critical Success Factor

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Definition: Leaders foster a learning culture that provides opportunities for continuous development and encourages employees to participate. Leaders invest in education, training, and other developmental opportunities to help themselves and their employees build mission-critical competencies.

When the key elements of the critical success factor Continuous Learning are effectively implemented, agencies will realize the following results:

Select this link to view the key elements and suggested performance indicators for this critical success factor.PDF File [46 KB]

Effectiveness Results

  • The agency has achieved a culture of continuous learning through investments in education, training, and other developmental opportunities that help employees build mission-critical competencies.
  • Training and development initiatives and strategies support mission-critical competencies, are linked to the agency mission, and have demonstrated a positive impact on agency mission performance.
  • The agency uses appropriate learning technology and innovative learning strategies to meet the training and development needs of the workforce.
  • The agency has developed and implemented a process to evaluate its training and development program impact in terms of learning, performance, work environment, and contribution to mission accomplishment. The results of the evaluation reflect a positive contribution to mission accomplishment.

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Compliance Results

  • As prescribed by the CHCO Act of 2002 (5 U.S.C. 1402), the agency CHCO has developed and advocates a culture of continuous learning to attract and retain employees with superior abilities and sets the workforce development strategy.
  • The agency's training programs comply with the provisions of 5 U.S.C. 4101 and 5 CFR 410 and 412.
  • As provided in the CHCO Act of 2002 (5 U.S.C. 1103(c)), the agency:
    • Sustains a culture that cultivates and develops a high-performing workforce
    • Develops and implements a knowledge management strategy supported by appropriate investment in training and technology.

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