NFC provides a number of help desk options that support both functional and technical aspects of our Human Resources systems and services. These help desks entities include the HR/Payroll/Personnel Call Center and the EmpowHR Functional Help Desk.

HR/Payroll/Personnel Call Center

NFC’s Call Center is staffed with customer support representatives and subject matter experts to assist agencies in processing HR/Payroll transactions, assisting with paying difficult cases, and resolving issues related to inaccurate and/or untimely employee payment. To review the call center handling procedure, click here.

The Call Center has various contact numbers used to address different types of calls or issues experienced by the customer. The Call Center contact numbers and the types of calls are outlined below. Please note that these numbers should not be used for employee-initiated inquiries. Employee calls which are HR related will be referred back to the servicing HR office.

Contact Number:	For Issues with:
504-255-4630 Option 1: Payroll Technician Option 2: Personnel Technician Questions about T&As and payroll processing including non-receipt of payroll checks, unpaid or paid incorrectly. Questions about personnel processing and suspense error message corrections. 504-255-5230 Option 3: Payroll/Personnel and STARWEB   Questions about Reporting Center issues or receipt of other types of reports. Questions relating to STARWEB System problems and/or application assistance.