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| CFDA Number: | 84.161 - Rehabilitation Services_Client Assistance Program |
| Program Goal: To provide assistance and information to help individuals with disabilities secure the benefits available under the Vocational Rehabilitation State Grants program and other programs funded under the Rehabilitation Act of 1973, as amended. |
| Objective 1 of 2: Resolve cases at lowest possible level. |
| Indicator 1.1 of 1: Alternative dispute resolution (ADR): The percentage of cases resolved through the use of ADR will be maintained at a rate of 84 percent. |
Source: CAP performance report, RSA-227. Frequency: Annually. Next Data Available: April 2006 Appropriate reviews of annual data are conducted by ED program specialists. Onsite reviews of individual programs are conducted when resources permit, and random sampling of onsite files is cross-checked with reported data for verification. Explanation: Targets are established based on actual data from FY 2001 through 2004. |
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| Objective 2 of 2: Accurately identify problem areas requiring systemic change and engage in systemic activity to improve services under the Rehabilitation Act. |
| Indicator 2.1 of 1: Effects of systemic change: The percentage of Client Assist Programs (CAPs) that report changes in policies and practices as a result of their efforts will maintain a rate of 60 percent. |
Source: CAP performance report, RSA-227, narrative section. Frequency: Annually. Next Data Available: April 2006 Appropriate reviews of annual data are conducted by ED program specialists. Onsite reviews of individual programs are conducted when resources permit, and random sampling of onsite filies is cross-checked with reported data for verification. Explanation: Performance percentage is based on the reporting of successful systemic change activity. FY 1999 data established the baseline. |
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