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1.22.5  Field Office Mail Operations

1.22.5.1  (07-01-2007)
Purpose and Scope

  1. Overall Mail Management Program policy and postage expenditure reporting guidance and direction resides with Wage & Investment (W&I)/Customer Assistance, Relationships and Education (CARE)/Media & Publications (M&P)/Distribution (D)/Distribution Requirements (DR) /Mail Management Project Office (MMPO).

  2. The responsibility of mail room operations and day-to-day mail delivery guidance and direction resides with the servicing Agency-Wide Shared Services (AWSS)/Real Estate & Facilities Management (REFM) The Business Operating Divisions (BODs) are responsible for assigning local responsibilities in IRS field office locations not serviced by Nationwide Mail Contractor to local point of contact (LPOC).

1.22.5.2  (07-01-2007)
Definitions of Mail and Mail Operations

  1. Mail consists of letters, memoranda, telecommunications, post cards, documents, forms, packages, publications, computer tapes, tax data (returns and remittances), and other communications received for distribution or dispatch.

  2. Mail operations and functions include handling methods such as receiving, opening, date stamping, sorting; routing, controlling and following up or tracing lost or delayed mail shipments. If mail is not properly addressed, it will be opened according to local procedures, and sorted to the extent possible by the LPOC. If the functional destination is undeterminable; it will be forwarded to the territory point of contact (TPOC) or person designated with this responsibility.

    Note:

    Mail erroneously delivered to any IRS office by USPS (e.g., addressed XYZ Corp., with different address from the IRS location, should not be opened but be returned promptly to the USPS as misdirected mail. Misdirected mail should be brought to the attention of the local USPS plant manager and the USPS quality review staff.

1.22.5.3  (07-01-2007)
Responsibilities

  1. The LPOC is responsible for mail operations within the field office mail room. These responsibilities may include:

    1. Receiving and distributing all incoming mail.

    2. Opening mail to determine addressee, if information is not clearly visible on the mail piece.

    3. Date stamping, if applicable, sorting; routing, and delivering mail to approved designated locations.

    4. Reporting equipment problems and supply needs through the Employee Resource Center (ERC).

    5. Ensuring postage is added to meter as needed.

    6. Reporting postage refills to Beckley Finance Center as directed in IRM 1.22.4, Postage Accountability and Reporting Requirements and providing appropriate copies of documentation to the TPOC.

    7. Establishing controls, maintaining records, and reporting mail volumes and cost information as required..

    8. Receiving and distributing Internal Management Documents and other government publications in accordance with established distribution patterns.

    9. Maintaining necessary security for the mail room, IRS contents and equipment including the 'Received' and 'Received with Remittance' stamps.

1.22.5.4  (07-01-2007)
Mail Containing Cash

  1. If an employee opens an envelope containing cash, the employee will immediately prepare IRS Form 4287, Record of Discovered Remittances. The money and related documents will be replaced in the envelope, the envelope stapled closed and hand delivered to the Taxpayer Assistance Center (TAC). In small posts-of-duty that do not have a TAC office, the stapled envelope will be given to the responsible official who forwards it through the normal channel.

1.22.5.4.1  (07-01-2007)
Daily Report of Collection Activity

  1. Any IRS Forms 795, Daily Report of Collection Activity with returns or remittances attached, should be resealed and hand-carried to the Taxpayer Assistance Center (TAC).

1.22.5.4.2  (07-01-2007)
Identifiable Remittance Mail

  1. All remittances received in the mail clearly identifiable as being intended for delinquent accounts will be forwarded to the appropriate BOD. Remittance mail is deemed identifiable if it contains the taxpayer's name, identification number, type of return, and tax period. If these elements are not present, it is considered unidentifiable.

1.22.5.4.3  (07-01-2007)
Unidentifiable Remittance Mail

  1. Unidentifiable Remittance mail should be forwarded to the TAC for processing or in accordance with established local procedures.

1.22.5.4.4  (07-01-2007)
Transfer of Receipts

  1. All offices should send receipts (remittances/payments) directly to the Submission Processing Center via traceable overnight mail. The current IRS negotiated contract with an Air Express Delivery Service carrier (such as United Parcel Service) provides traceable overnight delivery service.

1.22.5.4.5  (07-01-2007)
Postage Due Mail

  1. When a postal carrier attempts to deliver "postage due mail" from a taxpayer, such delivery should be refused. The postal carrier will endorse the mail piece "returned for additional postage" and return the mail piece to the sender. If "postage due mail" is received from another IRS office, the amount of postage due must be paid through an OMAS postage due account.

    Note:

    Effective January 10, 2000, Government agencies may no longer use penalty meter strips or penalty mail stamps to pay postage due.

1.22.5.4.6  (07-01-2007)
Control of Incoming Mail

  1. Incoming registered and certified mail is controlled in a log book. Registered and Certified Mail is delivered by the Postal Service to the mail room. The Mail Clerk receiving the mail will verify its receipt by signing and dating the USPS Form 3811, Domestic Return Receipt. A copy of these forms will be retained by the mail room. Postal Service return receipts attached to the Registered and/or Certified Mail will be removed, date stamped and forwarded to the post office. The envelope will be held for the addressee or designee to sign, unless it bears the notation "To be opened By Addressee." .

1.22.5.4.7  (07-01-2007)
Document Transmittal

  1. All mail accompanied by a Document Transmittal, IRS Form 3210 received and opened in the mail room will be checked against the transmittal document, verified, and the transmittal dated and signed. A signed 'acknowledgement' copy of the transmittal will be returned to the sending office and the 'recipient' copy accompany the documents to the activity concerned. A copy of the signed transmittal should also be retained in the mail room and kept for a period of one year.

1.22.5.4.8  (07-01-2007)
Processing Outgoing Mail

  1. All outgoing mail will be processed in the mail room. Mail delivery codes must be shown in the return address of envelopes and labels to identify the sending office in the event the item is returned by the post office for any reason.

  2. All outgoing mail will be delivered to the mail room to be sorted, consolidated, packaged as necessary, and postage applied, for delivery to the Postal Service or other authorized carrier.

1.22.5.4.9  (07-01-2007)
Consolidating Mail

  1. When multiple pieces of mail are sent to one address, the mail should be sorted and consolidated into a large-size envelopes or package and forwarded by:

    Priority Mail Consolidate all letter mail to the same office into large envelopes or packages. USPS provides oversized red, white and blue Priority Mail envelopes and boxes at no charge.
    Small Package (Ground) Delivery Large envelopes/packages containing other than individual letters (i.e. forms, books, reports, manuals, newsletters, flyers, or printed products) should be boxed separately for shipment by a contract Small Package (Ground) Delivery Carrier.
    Air Express Delivery The services of an Air Express Delivery contract carrier should be used to ship those packages requiring next day (overnight) delivery.

1.22.5.5  (07-01-2007)
Handling Personal Mail

  1. Employees are not permitted to use the mail products and/or services of the Agency for their personal use.

  2. Employees have an obligation to pay their Government travel card bill in accordance with their cardholder agreement with the issuing company. Accordingly, payment of one's Government travel card bill is a personal matter and Government funds cannot be used to mail such payment.

  3. Employees may not use Government mail products (envelopes, stamps, mail room services, etc.) when sending job applications, resumes, and similar matter to their servicing Personnel Office. This type of matter is considered " Personal " and does not meet the definition of matter authorized to be sent as Official (Penalty) Mail." Official Penalty Mail " is mail sent by agencies of the United States Government containing matter relating exclusively to the business of the United States that is authorized by law to be transmitted in the mail without the prepayment of postage.

  4. The following references may be consulted for guidance:

    IRS Rules of Conduct (31 CFR, Subtitle A, 0.735-49)
    IRS Rules of Conduct (31 CFR, Subtitle A, 0.735-50)
    Office of Government Ethics, Standards of Ethical Conduct, Document 9067, Subpart A - General Provisions SS2635.101, SS2635.107, and SS2635.109
    Public Contracts and Property Management Regulations, Part 101-9, Par. 101-9.202 (H.), (P.). and Part 301-52, par. 301-52.24.

1.22.5.6  (07-01-2007)
Purchasing And Using Penalty Mail Stamps

  1. Penalty Mail stamps are authorized by the USPS for use by the IRS to facilitate postage accountability. Procedures for ordering Penalty Mail stamps and stamped stationery are contained in IRM 1.22.4, and USPS Publication 350,"How To Order and Use Penalty Mail Stamps and Stationary" .

1.22.5.7  (07-01-2007)
Penalty Postage Meters

  1. Postage Meters are available only by lease from authorized manufacturers. The USPS holds manufacturers responsible for the control, operation, maintenance, and replacement of their meters when necessary. No one other than the manufacturer may possess a postage meter without a valid USPS postage meter license and a rental agreement with the meter manufacturer.

  2. To streamline the process of ordering postal equipment, supplies and related software and other needs were consolidated into the Mid States Procurement Office. Current contractors are Hasler, Neopost, and Pitney Bowes.

  3. All IRS postage meters should be "remote" Computerized Meter Resetting System (CMRS) , which allows a meter to be reset/refilled using telephone technology. The initial dollar amount of postage set and subsequent refills are paid through the Official Mail Accounting System (OMAS) established with the Postal Service.

  4. The amount of postage to be placed on the meter should be equal to the average amount of postage expended in a month. This applies to the initial fill and subsequent refills.

1.22.5.7.1  (07-01-2007)
Postage Meter Manufacturers

  1. A list of authorized postage meter manufacturers is contained in chapter 704 of the USPS Domestic Mail Manual (DMM) P030.

1.22.5.7.2  (07-01-2007)
Meter License

  1. If you want to be licensed to use a postage meter, you must provide USPS Form 3601-A, Application or Update for a License to Lease and Use Postage Meters , or a manufacturer's equivalent form, to the post office where you intend to deposit your metered mail. There is no application or license fee. However, this procedure is normally handled by the vendor authorized to service your location.

  2. After approving your application, the USPS issues a license, USPS Form 3601-B, License to Lease and Use Postage Meters . A copy of this form must be forwarded to your servicing Facilities Management Territotial Point of Contact (TPOC).

1.22.5.7.3  (07-01-2007)
Responsibilities

  1. As a meter licensee, your responsibilities for the care and use of a meter includes the following:

    1. After a meter is delivered to you, the meter must be kept in your custody until returned to the authorized manufacturer or post office.

    2. Each day of operation, you must record the readings of the ascending and descending registers.

1.22.5.7.4  (07-01-2007)
USPS Examination of Postage Meters

  1. Postage meter inspections are required every 3 months according to postal service regulations. Meters refilled at least once every 3 months only require annual examination by the USPS.

1.22.5.7.5  (07-01-2007)
Change of Meter Location

  1. You must notify the licensing post office and meter manufacturer of any change in the name, telephone number, the location of the meter, or any other information contained on the original meter license. The licensing post office will issue a modified meter license reflecting the updated information.

1.22.5.7.6  (07-01-2007)
Defective Meter

  1. You must report faulty meters to the licensing post office, and the manufacturer immediately. The manufacturer must pick up any faulty meter and take it to the licensing post office for service within 3 business days of being notified. The manufacturer is responsible for providing a replacement meter. The meter manufacturer will take the replacement meter to the licensing post office for sealing and checking into service before delivering it to your location. The licensing post office will issue a modified meter license reflecting the updated information.

1.22.5.7.7  (07-01-2007)
Transferring And Refunding Postage

  1. Unused postage in a meter being taken out of service may not be refunded to you, or transferred to another meter licensed to you. The meter is examined by the USPS and excess postage is credited to the IRS account under OMAS. You may submit copies of your daily ascending and descending meter readings as supporting documentation.

1.22.5.7.8  (07-01-2007)
Equipment Failure

  1. Should you experience an equipment failure that makes it difficult for you to place a meter imprint on your outgoing mail, your first response should be to contact your local postage meter manufacturer's representative. If your mail must be processed sooner than equipment repairs and/or replacement can be made, you have several options available:

    1. Maintain a supply of Penalty Mail stamps; - You may wish to maintain a small supply of Penalty Mail stamps in your mail room. Use these stamps to process your urgent outgoing mail until your meter is repaired or replaced.

    2. Purchase an emergency supply of postage stamps; - If you do not have a supply of Penalty Mail stamps, you may purchase an emergency supply of postage stamps following established procurement guidelines. You may use emergency postage stamps to process your urgent outgoing mail.`

    3. Take your mail directly to the local post office for processing; - If you choose not to maintain a stock of stamps, you can take your mail directly to your local post office for processing. However, check with your local postmaster to determine how postage payment may be accomplished.

    4. Send your critical and /or time sensitive outgoing mail via air express contract carrier; - Critical and/or time sensitive outgoing mail may be sent using the services of a contract air express delivery carrier. Form 9814, Express Services Routing is required for all express shipments whether via USPS or other carrier. Other postal mail may be forwarded to another IRS office for processing with pre-approval.

1.22.5.7.9  (07-01-2007)
Postage Meter Security

  1. You are responsible for the security of your penalty postage meter and should adhere to the following postage meter security policy.

    1. Access to the meter must be controlled. The meter is equipped with a lock that will allow a designated person using a security key to lock the meter to the base and disable the postage printer.

    2. At the end of the workday, the meter should be placed in a locked position and the key should be placed in secured area. Access to the key must be limited.

    3. The meter key which is used to set the postage should not be locked in the same location as the security key.

    4. If an office has after-hours cleaning, the meter must be secured in a locked interior room or locked in a cabinet each evening.

    5. If an office does not have an intrusion detection system, the meter must be secured in a locked interior room or a locked cabinet.


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