Baldrige National Quality ProgramNational Institute of Standards and Technology logo links to NIST homepage.  
To enhance the competitiveness, quality, and productivity of U.S. organizations for the benefit of all residents.  
About BNQP
primary bullet The Baldrige Process
primary bullet History of the Malcolm Baldrige National Quality Award
primary bullet Frequently Asked Questions
BNQP Community
primary bullet Award Recipients
primary bullet Examiners and Judges
primary bullet Foundation
primary bullet Overseers
primary bullet State & Local
primary bullet GEM Council (international)
The Quest for Excellence® Conference
Regional Conferences
BNQP Exhibit Schedule
Materials Available
Search BNQP Web site
Search NIST Web site
NIST logo links to NIST homepage.

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Disclaimer / FOIA

Date created: 2/26/2001
Last updated: 8/24/2009


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Criteria for Performance Excellence
There are three versions of the Criteria available.

primary bullet easy Insight: Take a First Step Toward a Baldrige
Self-Assessment (formerly e-Baldrige)
Using the Baldrige Organizational Profile for Business, Education, and Health Care.
primary bullet Are We Making Progress?  An easy-to-use employee questionnaire can help you assess your organization, now available in English and Spanish.
primary bullet Are We Making Progress As Leaders?  A senior leadership questionnaire designed for organizations dedicated to performance excellence.
primary bullet View Keynote Remarks from Quest for Excellence XXI
  Simon Cooper Photo links to YouTube page. Simon Cooper
President and Chief Operating Officer
The Ritz- Carlton Hotel Company, LLC
primary bullet Your Guide to Performance Excellence: Who We Are, What We Do, What is Performance Excellence?
  For CEOs
primary bullet Issue Sheets: address key issues facing the CEOs of American business.
Comments? Questions?
BNQP Customer Service:
Phone: 301.975.2036
Fax: 301.948.3716
Baldrige National Quality Program
100 Bureau Drive Stop 1020
Gaithersburg, MD 20899-1020
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BNQP News Header
2008 Recipients Announced.

bullet Baldrige Process News
70 Applications Received for 2009 Baldrige Award
bullet Listen or Watch Baldrige Award Recipient speakers from the Quest for Excellence

Former Superintendant Terry Holliday on The Road to a Baldrige Award

bullet New! Performance Excellence Podcast: Weekly Podcast of Quality New Mexico's radio show
bullet Conference Board Report:
A Leadership Prescription for the Future of Quality

bullet Read How to "Turn Customer Insight into Innovation"
Industry Week article

Nightingale College of Nursing Study Packet 2009
Now Available


Blinded Applicant Scoring Data
Now Available

bullet Judges Survey of Applicant Satisfaction
Powerpoint Presentation