Return to Home Page| Permanent Workforce: 64,439 | Temporary Workforce: 1,708 | Total Workforce: 66,147 |
| Employee Pool | Total # | Men | Women | Hispanics | Whites | Blacks | Asian Americans/ Pacific Islanders | American Indians/ Alaskan Natives | Individuals with Targeted Disabilities |
|---|---|---|---|---|---|---|---|---|---|
| Permanent Work Force | 64,439 | 30.13% | 69.87% | 12.50% | 54.76% | 27.64% | 3.88% | 1.22% | 2.13% |
| Major Occupations: | |||||||||
| Social Insurance Administration | 28,857 | 30.15% | 69.85% | 14.79% | 59.29% | 20.37% | 4.04% | 1.51% | 1.25% |
| Contact Representative | 10,840 | 22.29% | 77.71% | 23.19% | 38.36% | 32.80% | 4.35% | 1.30% | 3.84% |
| Claims Assistance and Examining | 2,457 | 18.60% | 81.40% | 6.96% | 33.09% | 56.98% | 2.40% | 0.57% | 7.24% |
| GS-14 and GS-15* | 2,976 | 51.95% | 48.05% | 5.78% | 72.75% | 17.98% | 2.32% | 1.18% | 0.64% |
| Senior Pay Level* | 1,370 | 81.75% | 18.25% | 4.53% | 87.01% | 6.57% | 0.58% | 1.31% | 1.17% |
| First-Level Officials/Managers | 1,402 | 27.18% | 72.82% | 15.34% | 48.79% | 32.52% | 2.28% | 1.07% | 0.93% |
| Mid-Level Officials/Managers | 3,240 | 45.19% | 54.81% | 8.52% | 67.59% | 20.34% | 2.01% | 1.54% | 0.49% |
| Senior-Level Officials/Managers | 619 | 56.22% | 43.78% | 5.33% | 72.54% | 20.68% | 0.81% | 0.65% | 0.65% |
| Unclassified Managers | 40 | 97.50% | 2.50% | 2.50% | 42.50% | 52.50% | 0.00% | 2.50% | 0.00% |
*Does not include pay-banded employees
Of the 793 pre-complaint counselings (without remands) completed in FY 2005, SSA timely processed 74.5%.
Of the 420 complaints filed at SSA, the top 3 issues of alleged discrimination were: (1) Promotion/Non-Selection; (2) Harassment - Non-Sexual; and (3) Awards. The top 3 bases of alleged discrimination were: (1) Reprisal; (2) Age; and (3) Sex - Male.
SSA's average time for completing an investigation was 290 days. The government-wide average was 237 days in FY 2005.
SSA's average processing time for all complaint closures decreased from 575 days in FY 2004 to 446 days in FY 2005. The government-wide average was 411 days.
SSA had a total of 740 complaints pending at the end of FY 2005, with 30 pending acknowledgment; 213 pending investigation for an average of 197 days; and 242 pending the issuance of final decisions for an average of 954 days.
SSA agreed to pay $443 for 73 pre-complaint settlements, of which 2 were monetary settlements averaging $222. SSA expended a total of $874,368 for 339 complaint investigations, for an average expenditure of $2,579.
SSA agreed to pay a total of $422,646 for 73 complaint closures through settlement agreement, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award was $5,790.
| Counseling Outcomes | Completed by EEO Counselor | Completed Using ADR | All Completed Counselings | |||
|---|---|---|---|---|---|---|
| # | % | # | % | # | % | |
| Pre-Complaint Counselings: | 644 | 149 | 793 | |||
| Settlements | 17 | 2.6% | 56 | 37.6% | 73 | 9.2% |
| No Complaints Filed | 268 | 41.6% | 19 | 12.8% | 287 | 36.2% |
| Complaints Filed* | 416 | 52.5% | ||||
| Decision to File Complaint Pending at End of Fiscal Year | 17 | 2.1% | ||||
*Includes only complaints filed in FY 2005 where counseling was also completed during FY 2005.
| Counselings / Complaints |
ADR Offers* |
ADR Participation* | |||
|---|---|---|---|---|---|
| # | # | % | # | % | |
| FY 2004 Completed/Ended Counselings | 725 | 712 | 98.2% | 116 | 16% |
| FY 2005 Completed/Ended Counselings | 793 | 717 | 90.4% | 140 | 17.7% |
| Percentage Change from FY 2004 to FY 2005 | 9.4% | 0.7% | 20.7% | ||
| FY 2004 Complaint Workload ** | 1,490 | 355 | 23.8% | 56 | 3.8% |
| FY 2005 Complaint Workload ** | 1,341 | 340 | 25.4% | 27 | 2% |
| Percentage Change from FY 2004 to FY 2005 | -10% | -4.2% | -51.8% | ||
*Using newly collected data, EEOC revised the formula for calculating the ADR offer and participation rates in FYs 2004-2005.
**Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.
| Total # | # Timely | % Timely | FY 2004 APD* | FY 2005 APD | % Change | |
|---|---|---|---|---|---|---|
| All Completed/Ended Counselings (minus remands) | 793 | 591 | 74.5% | |||
| All Investigations | 339 | 99 | 29.2% | 351.8 | 289.8 | -17.6% |
| All Complaint Closures | 601 | 575.1 | 445.9 | -22.5% | ||
| Merit Decisions (no AJ) | 267 | 4 | 1.5% | 555.8 | 397.6 | -28.5% |
| Dismissal Decisions (no AJ) | 79 | 185.1 | 147.44 | -20.3% |
*APD = Average Processing Days
| Complaint Outcomes | Complaint Closures | Final Agency Decision (no AJ decision) | Final Order (AJ Decision Fully Implemented) | Final Order (AJ Decision Not Fully Implemented) | ||||
|---|---|---|---|---|---|---|---|---|
| # | % | # | % | # | % | # | % | |
| Total Complaints Filed | 420 | |||||||
| Total Closures | 601 | |||||||
| Settlements | 73 | 12.2% | ||||||
| Withdrawals | 46 | 7.7% | ||||||
| Total Final Agency Actions | 482 | 80.2% | 346 | 71.8% | 125 | 25.9% | 11 | 2.3% |
| Dismissals | 92 | 19.1% | 79 | 85.9% | 13 | 14.1% | 0 | 0% |
| Merit Decisions | 390 | 80.9% | 267 | 68.5% | 112 | 28.7% | 11 | 2.8% |
| Finding Discrimination | 11 | 2.8% | 0 | 0% | 0 | 0% | 11 | 100% |
| Finding No Discrimination | 379 | 97.2% | 267 | 70.4% | 112 | 29.6% | 0 | 0% |
This page was last modified on June 22, 2006.