The U.S. Equal Employment Opportunity Commission

General Services Administration (GSA)

Permanent Workforce: 12,481 Temporary Workforce: 185 Total Workforce: 12,666

Workforce Composition

Employee Pool Total # Men Women Hispanics Whites Blacks Asian Americans/ Pacific Islanders American Indians/ Alaskan Natives Individuals with Targeted Disabilities
Permanent Work Force 12,481 50.54% 49.46% 5.21% 62.84% 26.22% 4.86% 0.87% 0.91%
Major Occupations:
General Business and Industry 1,183 53.93% 46.07% 5.16% 72.36% 18.51% 2.96% 1.01% 0.76%
Contracting 1,435 32.26% 67.74% 4.88% 55.12% 34.49% 4.60% 0.91% 0.77%
Building Management 978 69.02% 30.98% 7.36% 61.96% 27.20% 2.66% 0.82% 0.41%
GS-14 and GS-15* 2,336 59.03% 40.97% 2.87% 75.64% 17.12% 3.77% 0.60% 0.26%
Senior Pay Level* 108 70.37% 29.63% 2.78% 88.89% 7.41% 0.93% 0.00% 0.00%
First-Level Officials/Managers 101 59.41% 40.59% 4.95% 69.31% 16.83% 8.91% 0.00% 0.00%
Mid-Level Officials/Managers 1,493 57.33% 42.67% 4.02% 69.59% 22.30% 3.35% 0.74% 0.27%
Senior-Level Officials/Managers 719 64.26% 35.74% 3.20% 83.45% 10.99% 2.09% 0.28% 0.42%
Unclassified Managers 75 85.33% 14.67% 8.00% 48.00% 41.33% 2.67% 0.00% 0.00%

*Does not include pay-banded employees

EEO Complaint Processing

  1. Counseling

    Of the 144 pre-complaint counselings (without remands) completed in FY 2005, GSA timely processed 90.3%.

  2. Issues and Bases of Complaints Filed

    Of the 68 complaints filed at GSA, the top 3 issues of alleged discrimination were: (1) Promotion/Non-Selection; (2) Harassment - Non-Sexual; and (3) Terms/Conditions of Employment. The top 3 bases of alleged discrimination were: (1) Reprisal; (2) Race - Black; and (3) Age.

  3. Complaint Processing Times

    GSA's average time for completing an investigation was 166 days. The government-wide average was 237 days in FY 2005.

    GSA's average processing time for all complaint closures decreased from 509 days in FY 2004 to 444 days in FY 2005. The government-wide average was 411 days.

  4. Pending Inventory

    GSA had a total of 86 complaints pending at the end of FY 2005, with 6 pending acknowledgment; 20 pending investigation for an average of 91 days; and 8 pending the issuance of final decisions for an average of 526 days.

  5. Costs

    GSA agreed to pay $5,500 for 19 pre-complaint settlements, of which 4 were monetary settlements averaging $1,375. GSA expended a total of $169,140 for 54 complaint investigations, for an average expenditure of $3,132.

    GSA agreed to pay a total of $324,582 for 22 complaint closures through settlement agreement, final agency decisions, and final agency orders fully implementing AJ decisions. For complaint closures with benefits, the average award was $14,754.

Outcome of Counselings Completed in FY 2005

Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 111 33 144
Settlements 6 5.4% 13 39.4% 19 13.2%
No Complaints Filed 49 44.1% 4 12.1% 53 36.8%
Complaints Filed* 67 46.5%
Decision to File Complaint Pending at End of Fiscal Year 5 3.5%

*Includes only complaints filed in FY 2005 where counseling was also completed during FY 2005.

Agency Use of ADR for EEO Dispute Resolution

Counselings / Complaints

ADR Offers*

ADR Participation*
# # % # %
FY 2004 Completed/Ended Counselings 144 115 79.9% 27 18.8%
FY 2005 Completed/Ended Counselings 144 116 80.6% 33 22.9%
Percentage Change from FY 2004 to FY 2005 0% 0.9% 22.2%
FY 2004 Complaint Workload ** 237 68 28.7% 8 3.4%
FY 2005 Complaint Workload ** 171 18 10.5% 8 4.7%
Percentage Change from FY 2004 to FY 2005 -27.8% -73.5% 0%

*Using newly collected data, EEOC revised the formula for calculating the ADR offer and participation rates in FYs 2004-2005.

**Includes all complaints filed in the fiscal year, including those where the counseling was completed in the prior fiscal year.

Timeliness

Total # # Timely % Timely FY 2004 APD* FY 2005 APD % Change
All Completed/Ended Counselings (minus remands) 144 130 90.3%
All Investigations 54 51 94.4% 166 165.5 -0.3%
All Complaint Closures 85 508.6 444.1 -12.7%
Merit Decisions (no AJ) 14 14 100% 339.5 297.7 -12.3%
Dismissal Decisions (no AJ) 15 141.6 44.47 -68.6%

*APD = Average Processing Days

Outcomes of Complaints in FY 2005

Complaint Outcomes Complaint Closures Final Agency Decision (no AJ decision) Final Order (AJ Decision Fully Implemented) Final Order (AJ Decision Not Fully Implemented)
# % # % # % # %
Total Complaints Filed 68
Total Closures 85
Settlements 22 25.9%
Withdrawals 9 10.6%
Total Final Agency Actions 54 63.5% 29 53.7% 25 46.3% 0 0%
Dismissals 17 31.5% 15 88.2% 2 11.8% 0 0%
Merit Decisions 37 68.5% 14 37.8% 23 62.2% 0 0%
Finding Discrimination 0 0% 0 -- 0 -- 0 --
Finding No Discrimination 37 100% 14 37.8% 23 62.2% 0 0%

This page was last modified on June 22, 2006.

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