Counter Strike
"VOICE OF THE CUSTOMER"
WHAT IS CUSTOMER MANAGEMENT SERVICES?
CUSTOMER MANAGEMENT SERVICES (CMS) -- CUSTOMER MANAGEMENT SERVICES IS A PROCESS DESIGNED TO PROVIDE THE GARRISON COMMANDER WITH INTEGRATED FEEDBACK FROM AN INDIVIDUAL, CONSTITUENT, AND MISSION COMMANDER PERSPECTIVE. THIS PROCESS IS USED TO IMPROVE THE SERVICES PROVIDED TO SOLDIERS, RETIREES, VETERANS, FAMILY MEMBERS, AND CIVILIANS THAT LIVE, WORK AND TRAIN ON THE INSTALLATION. THE ULTIMATE OUTCOME IS TO IMPROVE PERFORMANCE, READINESS, RECRUITING, RETENTION AND WORK-LIFE BALANCE.
Interactive Customer Evaluation (ICE)
The Interactive Customer Evaluation is your direct link to any Fort Carson service provider on the system. This is your chance to let us know how we are doing!
Community FIRST Quarterly Issue Resolution Process
ISSUE RESOLUTION
Community FIRST is a quarterly issues resolution process designed to provide continuous feedback to the Fort Carson community on issues that cannot be resolved by ICE.
Community FIRST also conducts focus groups by constituents (Soldiers, Family Members, Retirees, Veterans, Surviving Spouses, Teens, and Civilian Workforce)
Very soon you will be able to submit an issue or recommendation by clicking on the Community FIRST logo or the text above. Your issues will be electronically submitted to the Customer Management Services office. Issues will be forwarded on a quarterly basis to the responsible directorate or organization for resolution. If still not resolved, issues will be submitted to the Garrison Commander for possible approval to forward beyond Fort Carson.
Community FIRST/AFAP Issues & Assessments
Constituent Assessment
The yearly constituent assessment allows Soldiers, Retirees, Veterans, Family Members & Civilian Employees to rate services provided by Fort Carson from a personal use perspective. Constituent Assessments will be available online in FY08.
Corporate Assessments
The yearly corporate assessment provides the Fort Carson Garrison Commander and leaders with the capability of rating garrison services from a mission commander and staff perspective. The assessment will identify specific deficiencies & potential resource reallocation / shortfalls. (Important Note: You can only access these results from Fort Carson's network).