Customer Service

Office of Computer Services offers a professionally staffed Help Desk. Our priority is to maintain the highest level of customer satisfaction and quality support and quality support for all customers who need information technology support or problem definition and resolution. The OCS Help Desk offers a single point of contact for information on all supported products and services.

We offer the following Services:

Services:

Provides Database administration support and problem resolution for ORACLE, M204, SAS, and FOCUS databases on IBM, Windows, and other servers and supports the database requirements of federal customers.

Security Administration:

Our employees monitor and secure the computer enterprise routinely. This is a very high priority at the Office of Computer Services, providing for all types of security within the Infrastructure, including firewall and network security, data security, physical security, and disaster recovery. In case of a disaster, Office of Computer Services is ready to ensure recovery for the entire computer enterprise in a timely manner.

Network Administration:

The Office of Computer Services staff analyzes requirements for customers and implements solutions to meet customer requirements for connectivity to web-enabled, client/server or enterprise systems, including network configuration management.

System Support:

Office of Computer Services provides systems and infrastructure support for planning and development of administrative management systems. This benefits the customer by providing expertise in information systems capacity planning, supporting many administrative management systems.

Contact us at the Network Operations & Control Center (NOCC):

NOCC Hours: 24 x 7 except Sunday 7am – 3pm

Thanksgiving, Xmas, New Years: by request only.

Phone: 703-487-4747, FAX: 703-487-4876