Air Travel Consumer Reports for 2009
The Air Travel Consumer Report is a monthly product of the Department of Transportation's Office of Aviation Enforcement and Proceedings (OAEP). The report is designed to assist consumers with information on the quality of services provided by the airlines. This page was last updated on January 14, 2009, and the most recent data is from November 2008.
The report is divided into six sections (Flight Delays, Mishandled Baggage, Oversales, Consumer Complaints, Customer Service Reports to the Transportation Security Administration, and Airline Reports of the Loss, Injury, or Death of Animals During Air Transportation). The sections that deal with flight delays, mishandled baggage and oversales are based on data collected by the Department’s Bureau of Transportation Statistics. The section that deals with consumer complaints is based on data compiled by the OAEP’s Aviation Consumer Protection Division (ACPD). The section that deals with customer service reports to the Department of Homeland Security’s Transportation Security Administration (TSA) is based on data provided by TSA. The section that deals with animal incidents during air transport is based on reports required to be submitted by airlines to the ACPD. Each section of the report is preceded by a brief explanation of how to read and understand the information provided.
The report is usually issued during the first week of each month. Oversales are reported quarterly rather than monthly, and oversales figures may be slightly older than the other data in certain months. The report, which contains tables of information, is best printed in "landscape" orientation.
Additional air travel data can be found on the BTS website.
Reports Issued in 2009 |
To see the PDF version of the reports you will need the Adobe Acrobat reader. Click the icon to download it for free. |
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| January 2009 Report PDF Version | MS Word Version Flight Delays: November 2008 / 12 Months Ending November 2008 Mishandled Baggage: November 2008 Oversales: 3 rd Quarter 2008 / January-September 2008 Consumer Complaints: November 2008 Customer Service Reports to the Dept. of Homeland Security: November 2008 Airline Animal Incident Reports: November 2008 |
Office of Aviation Enforcement and Proceedings
U.S. Department of Transportation
1200 New Jersey Ave, SE
Washington, DC 20590
http://airconsumer.ost.dot.gov
