Troubleshooting

In order for you to install and run AccuWage/AccuW2C, you must have administrative rights on the computer in which you are installing the software and saving wage report files. To check to see if you have the proper rights, follow these steps:

1. Locate the drive where the software and wage report files are saved.
2. Right click on the file and select "Properties".
3. Select the Security tab, then the "Advanced" button.
4. If you are an administrator, your user name will be listed as having "Full Control".

Some errors you might receive and/or problems you may encounter:

• The file C:\WINNT\System32\Msvbvm60.dll is in use and cannot be installed...
• The file C:\Windows\System32\Msvbvm60.dll is in use and cannot be installed...
• 440 Automation Run Time Error
• accuXX.exe is not a valid Win32 application*
• aw2cXX.exe is not a valid Win32 application*
• Run-time error '339': Component 'COMDLG32.OCX’...not correctly registered...

During installation you may receive a Microsoft pop-up error message box that states,"The file C:\WINNT\System32\Msvbvm60.dll is in use and cannot be installed..." OR The file C:\Windows\System32\Msvbvm60.dll is in use and cannot be installed...". These error messages indicate that the Dynamic Linked Library (DLL) listed is currently in use. If you receive this message, select "Ignore" to continue with the installation. AccuWage/AccuW2C will install and function normally.

If you are part of a network, you may receive an error when you attempt to download, install, or try to run the AccuWage/AccuW2C software. If you receive the error message, “440 Automation Run Time Error” or something similar, check the following:

• Make sure your network profile allows you to download, install, and run software. A regular user profile may not have the necessary permissions.
• You must have administrative rights/access to the drive where you plan to use the software and where you save your W2Report/W2CReport files.
• If you are not sure what permissions you have or you are still experiencing problems, ask your network coordinator to review your access settings.

During installation you may receive a pop-up error message box that states, “accuXX.exe is not a valid Win32 application”or “aw2cXX.exe is not a valid Win32 application”. * This error message may occur when trying to install the AccuWage/AccuW2C software and may be caused by firewall protection or other spam/virus filter that deletes .exe and .zip file extensions, preventing AccuWage/AccuW2C software installation (preventing Internet downloads).

During installation you may receive a pop-up error message box that states, "Run-time error '339': Component ‘COMDLG32.OCX’ or one of its dependencies not correctly registered: a file is missing or invalid." Submitters who receive this error message may not have the comdlg32.ocx in their System32 folder. This component is necessary for AccuWage/AccuW2C to function.

Note: Depending on your system set up, the Windows system folder is located under C:\Windows\System32 or C:\WINNT\System32.

Follow the directions below to find out if your computer has the comdlg32.ocx in the System32 folder:

1. Select "My Computer" on your desktop.
2. Select the C: drive.
3. Under the System32 folder look for the comdlg32.ocx; or
4. Select "Start", then "Search For Files or Folders".
5. Select "All Files and Folders".
6. In the first box, type all or part of the file name, "comdlg32.ocx".
7. In the "Look in" box, make sure the C: drive is displayed.
8. Select "Search".

If the comdlg32.ocx file is not found, please contact accuwage.help@ssa.gov to request a copy.

If you located the comdlg32.ocx in your System32 folder, then you may have a wrong or corrupted version of this file. A version lower than 6.1.97.82 may produce the error, "Failed to load control ‘Common Dialog' from comdlg32.ocx". Rename the old comdlg32.ocx file to comdlg32.old and contact accuwage.help@ssa.gov to request a new copy.

When you receive the comdlg32.ocx, follow these steps:

1. The comdlg32.ocx will be in a zip file. Right select the zip file and choose "Save As", then save in the System32 folder.
2. Next, go back to your System32 folder. Right select the zipped file and select "WinZip", then Extract to C:\Windows\System32\comdlg32.ocx.
3. The WinZip-Password for file:comdlg32.zip screen will open; enter the password that was given to you and select "OK". The comdlg32.ocx folder will now be in your System32 folder. Open the folder to view the comdlg32.ocx.
4. Restart your computer and try to run AccuWage again. If AccuWage still does not run, you need to register the comdlg32.ocx.

How to register the comdlg32.ocx:

Go to Start, Run and copy the following command into the box, then select "OK":

Depending on your system setup, the Run Screen might look like this:

If the comdlg32.ocx registration is successful, you will receive the message, "DllRegisterServer in C:\Windows\System32\COMDLG32.OCX succeeded". Restart your computer and try running AccuWage again.

Upon request, the AccuWage/AccuW2C software can be sent to you. If you need a copy of the software, contact accuwage.help@ssa.gov.

If you are running anti-spam software, be sure to configure it so that SSA e-mail is not identified as spam:

1. On the Microsoft Outlook page, select "Tools", then "Options".
2. Under the Preferences tab for E-Mail, select "Junk E-Mail".
3. Under Junk E-Mail Options, select "Safe Senders ".
4. On the Safe Senders screen, select "Add".
5. In the Add address or domain box, enter the e-mail address for Social Security; www.ssa.gov, and select "OK".

* XX indicates the software version. (07, 08, etc)

For more information about AccuWage, AccuW2C, the EFW2 and EFW2C formats, or for answers to other questions about wage reporting, please contact an Employer Services Liaison Officer or visit How to Reach Us.