Description
Although accrediting organizations, funding sources, and other agencies require community treatment providers to monitor performance, there are no studies showing that this is an effective practice or that it helps addiction treatment patients, clinicians, or managers. This study tests whether one such strategy, feeding back performance data to clinic staff, will improve patient attendance and abstinence. Ratings by patients of their group counseling experience, plus information on patient attendance and retention, will be reported to clinicians and program managers twice a month. Clinicians will receive reports for their caseload; managers will receive clinic-wide reports. Every month managers and clinicians will discuss the clinic-wide reports, identify opportunities for improvement, and make plans to improve the clinic-wide ratings. This study also measures the impact of the system on manager/clinician relations, staff job satisfaction, and whether clinicians and managers will continue to use the system after the study ends.
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Delaware Valley Node (Lead)
Great Lakes Regional
Node
Chelsea Arbor Addiction Treatment Center
New York
Node
Addiction Research and Treatment Corporation
Lower Eastside Service Center (LESC)
North Carolina
Node
SouthLight, Inc.
Northern New England
Node
AdCare Hospital
Southern Consortium
Node
Dorchester Alcohol and Drug Commission |