ICASS Customer Satisfaction Survey

The Deputy Chief of Mission represents the chief of mission whenever that individual cannot be present and often is delegated authority to decide issues on behalf of the chief of mission. The deputy chief of mission is an ex-officio member of the post ICASS council and should attend all council meetings. The deputy chief of mission provides the post ICASS council with the policy perspective and overall context in which resource decisions should be taken. The deputy chief of mission has a critical communication role inkeeping the chief of mission informed about ICASS issues and in passing along guidance to the post ICASS council and service providers from the chief of mission. Finally, the deputy chief of mission often supervises service providers and writes their annual evaluation reports. Active participation by the deputy chief of mission in ICASS affairs will enable the deputy chief of mission to make better judgments about post ICASS council and service provider performance.