The FCC does not regulate the Internet or Internet
Service Providers (ISPs). You may contact your state consumer protection
office or if there is possible fraud involved, you may contact the Federal
Trade Commission.
Our most commonly asked questions about the Internet
are:
What is Broadband?
Broadband refers most commonly to a new generation of high-speed
transmission services, which allows users to access the Internet and
Internet-related services at significantly higher speeds than traditional
modems.
How do I file a complaint against my Internet Service
Provider?
The FCC does not regulate the Internet or Internet
Service Providers (ISPs). You may contact your state consumer protection
office or if there is possible fraud involved, you may contact the Federal
Trade Commission.
I have been connected to a web site and now I am being
charged for international calls on my telephone bill. How do I file a
complaint?
You may file a complaint with the FCC by using the
FCC's On-line Consumer Complaint Form.
More
consumer information on
internet issues
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