Background

The Federal Communications Commission (FCC) and Congress recognize that telephone service provides a vital link to emergency services, government services, and surrounding communities. To help promote telecommunications service nationwide, the FCC, as directed by Congress and with the help of the Universal Service Administrative Company (USAC), administers the federal Universal Service Fund (USF).

Who Pays for Universal Service?

All telecommunications service providers and certain other providers of telecommunications must contribute to the federal USF based on a percentage of their interstate and international end-user telecommunications revenues. These companies include wireline phone companies, wireless phone companies, paging service companies, and certain Voice over Internet Protocol (VoIP) providers.

Some consumers may notice a “Universal Service” line item on their telephone bills. This line item appears when a company chooses to recover its USF contributions directly from its customers by billing them this charge. The FCC does not require this charge to be passed on to customers. Each company makes a business decision about whether and how to assess charges to recover its Universal Service costs. These charges usually appear as a percentage of the consumer’s phone bill. Companies that choose to collect Universal Service fees from their customers cannot collect an amount that exceeds their contribution to the USF. They also cannot collect any fees from a Lifeline program participant.

How Much Do Companies Contribute for Universal Service?

Companies contribute a certain percentage of the amount billed to their residential and business customers for interstate and international calls. The exact percentage that companies contribute is adjusted every quarter based on projected demand for Universal Service funding.

I Can’t Afford to Pay Full Price for Telephone Service. What Federal Programs Provide Financial Assistance?

• Link-Up America helps income-eligible consumers initiate telephone service. This program pays one-half or up to $30 of the initial installation fee for a traditional, wireline telephone, or activation fee for a wireless telephone, for the primary residence. It also allows subscribers to pay the remaining amount that they owe on a deferred schedule, interest free.

• Lifeline Assistance provides discounts on basic monthly telephone service at the primary residence for qualified telephone subscribers. These discounts can be up to $10.00 per month, depending on your state.

Residents of Native American Indian and Alaska Native tribal communities may qualify for enhanced Lifeline assistance (up to an additional $25.00) and expanded Link-Up support (up to an additional $70.00). For additional information see our consumer fact sheet at www.fcc.gov/cgb/consumerfacts/tribalfactsheet.html.

The Lifeline and Link-Up programs are available to qualifying consumers in every state, territory, and commonwealth. Eligibility criteria vary by state. You should contact your local telephone company for more information about these programs, to determine whether or not you qualify for discounts, and to apply for discounts if you qualify. You can also contact your state public service commission for information. The contact information for your state public service commission can be found on the Web site of the National Association of Regulatory Utility Commissioners, www.naruc.org/commissions.cfm, or in the blue pages or government section of your local telephone directory. To find the eligibility requirements for your state, visit the USAC Web site, at www.lifelinesupport.org.

Does the FCC’s Schools and Libraries Support Mechanism Duplicate State and Local Efforts?

No. The FCC's Schools and Libraries program complements the efforts of states and localities to link the nation’s classrooms and libraries to the information superhighway. Universal Service support provides discounts only for telephone service, Internet access, and internal connections. The discounts range from 20 to 90 percent, depending on the household income level of students in the community and whether the school or library is located in a rural or urban area.

For this or any other consumer publication in an accessible format
(electronic ASCII text, Braille, large print, or audio) please write or
call us at the address or phone number below, or send an e-mail to FCC504@fcc.gov.

To receive information on this and other FCC consumer topics through
the Commission's electronic subscriber service, click on
www.fcc.gov/cgb/contacts/.

This document is for consumer education purposes only and is not intended to
affect any proceeding or cases involving this subject matter or related issues.

06/26/08

	Federal Communications Commission · Consumer & Governmental Affairs Bureau · 445 12th St. S.W. · Washington, DC 20554
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