The Federal Communications Commission (FCC) receives many
complaints about alleged illegal (non-FCC certified) equipment being offered
for sale on the Internet or in publications. The FCC is monitoring this
situation carefully and requests your assistance. If you have a complaint or
any information about illegal or uncertified equipment being offered for sale,
please forward it to the FCC. Useful information includes:
-
an original advertisement or Web address where the
illegal equipment is being advertised or offered for sale, highlighting the
types of equipment about which the allegations are being made;
-
the name of any Web auction site selling the equipment,
the exact item number, and auction opening and closing dates;
-
name and address of the individual or business offering
the item(s) for sale;
-
your name and telephone number in the event follow-up
is necessary. We will keep this information private;
-
specifically, why you think the equipment is not in
compliance with FCC rules; and
-
number of pieces or types of equipment about which the
allegations are being made (one piece, five pieces, how many models, etc.).
How to File a Complaint with the FCC
If you have a problem with any unauthorized equipment,
you can file a complaint with the FCC. There is no charge for filing a
complaint. You can file your complaint using an on-line complaint form found
at
esupport.fcc.gov/complaints.htm. You can also file your complaint with
the FCC’s Consumer Center by e-mailing fccinfo@fcc.gov; calling 1-888-CALL-FCC
(1-888-225-5322) voice or 1-888-TELL-FCC (1-888-835-5322) TTY; faxing
1-866-418-0232; or writing to:
Federal Communications Commission
Consumer & Governmental Affairs Bureau
Consumer Inquiries and Complaints Division
445 12th Street, S.W.
Washington, DC 20554.
What to Include in Your Complaint
The best way to provide all the information the FCC needs
to process your complaint is to complete fully the on-line complaint form.
When you open the on-line complaint form, you will be asked a series of
questions that will take you to the particular section of the form you need
to complete. If you do not use the on-line complaint form, your complaint,
at a minimum, should indicate:
-
your name, address, e-mail address, and phone number
where you can be reached;
-
the type of company you are complaining about
(telephone, wireless, Internet access provider, TV or radio station, cable
or satellite provider); and
-
any additional details of your complaint, including
time, date, and nature of the conduct or activity you are complaining about
and identifying information for any companies, organizations, or individuals
involved.
For More Information
For information about other telecommunications issues,
visit the FCC's Consumer & Governmental Affairs Bureau Web site at www.fcc.gov/cgb,
or contact the FCC's Consumer Center using the information provided for filing
a complaint.
|
Federal Communications Commission · Consumer
& Governmental Affairs Bureau · 445 12th St. S.W. ·
Washington, DC 20554 |
1-888-CALL-FCC (1-888-225-5322) ·
TTY: 1-888-TELL-FCC (1-888-835-5322) · Fax: 1-866-418-0232 · www.fcc.gov/cgb/
|
|