Need Assistance with Your Application Submission?
For issues relating to downloading or navigating Adobe forms or technical aspects of submitting to the Grants.gov system, contact the Grants.gov Contact Center
For issues relating to the eRA Commons registration process, correcting errors or warnings or viewing your grant application, contact the eRA Commons Help Desk
If you find you are still not going to meet the submission deadline:
- Due to technical issues with our systems
Experiencing problems with Grants.gov that threaten the timely submission of your grant application? Are you unable to even obtain the tracking number and timestamp necessary to verify on-time submission? In these cases, documenting your difficulties on or before the submission due date is crucial!
- Contact the Grants.gov Contact Center to document and help resolve any Grants.gov related submission issues
- Document the issue with the eRA Commons Help Desk and be sure to include your Grants.gov support ticket number
When documenting system issues, be sure to include as much information as possible. Applicants with multiple Grants.gov tracking numbers should include all relevant numbers when contacting the eRA Commons Help Desk.
If the eRA Commons Help Desk is able to verify a system issue that is beyond your control, you will be placed on a ‘Systems Issues’ list that is shared with NIH’s Division of Receipt and Referral and your application will not be considered late, as long as the submission process is completed within the two-day error correction window. If you are unable to complete the submission within the error correction window, you will need to provide sufficient justification for additional time which will be carefully evaluated.
Note: Since email can be unreliable, it is the responsibility of the applicant to check periodically on their application status in the Commons.
- For other reasons
NIH Policy on Late Submission of Grant Applications
NIH may accept an application late for valid and compelling reasons such as large scale natural disasters, death of an immediate family member and service on a NIH peer review group. The reasons for the delay are carefully considered on a case-by-case basis. Remember, permission for a late submission is not given in advance!
