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The Credit Union Connection

Examples of credit union business practices in a variety of categories are provided on this page.

Community Outreach - Examples of business practices related to delivering products and services to member niches such as business owners, low-income individuals, military families, multicultural communities, and underserved areas. (PDF)

Financial Education - Examples of business practices such as credit counseling and management, home buying classes, financial education programs for youth, and other financial education programs. (PDF)

Liquidity - Examples of participation loans, partnership arrangements, and secondary market programs to enhance credit union liquidity. (PDF)

Loans - Examples of loan programs such as anti-predatory, emergency, military personnel, residential mortgage, risk based, business, agricultural, and non-profit financing. (PDF)

Member Services - Examples of special accounts such as Individual Development Accounts (IDAs); products and services for member niches such as senior citizens and youth; and student credit unions. (PDF)

Service Delivery - Examples of methods of providing services to members such as shared and mobile branches, telephone banking, and student credit unions. (PDF)

Technical Assistance - Examples of training and services for businesses. (PDF)

Volunteerism - Examples of business practices such as the Volunteer Income Tax Assistance (VITA) program, tax preparation services, services for non-profits, and community service activities.(PDF)

To share information regarding a business practice or program offered by your credit union, email the NCUA staff at TheResource@ncua.gov.

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