Electronic Submission > Application Submission Help

Need Assistance with Your Application Submission?

box bullet For issues relating to downloading or navigating Adobe forms or technical aspects of submitting to the Grants.gov system, contact the Grants.gov Contact Center

box bullet For issues relating to the eRA Commons registration process, correcting errors or warnings or viewing your grant application, contact the eRA Commons Help Desk

box bullet If you find you are still not going to meet the submission deadline:

When documenting system issues, be sure to include as much information as possible. Applicants with multiple Grants.gov tracking numbers should include all relevant numbers when contacting the eRA Commons Help Desk.

If the eRA Commons Help Desk is able to verify a system issue that is beyond your control, you will be placed on a ‘Systems Issues’ list that is shared with NIH’s Division of Receipt and Referral and your application will not be considered late, as long as the submission process is completed within the two-day error correction window. If you are unable to complete the submission within the error correction window, you will need to provide sufficient justification for additional time which will be carefully evaluated.

Note: Since email can be unreliable, it is the responsibility of the applicant to check periodically on their application status in the Commons.