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The Workplace Helpline

What is the Workplace Helpline?

The Workplace Helpline is toll-free telephone consulting service which provides technical assistance and guidance in developing and evaluating programs and policies designed to address alcohol and drug problems at work. It is staffed by trained Workplace specialists who can help design a program that meets your specific Workplace needs. Consultation is provided on policy development, supervisor training, employee education, employee assistance programs, and drug testing. This service is provided free by the Center for Substance Abuse Prevention.

Who should use this free service?

The Workplace Helpline is designed to be used by decision makers in business, union organizations and community-based anti-drug groups. Examples include labor unions and organizations, managers and supervisors, corporate executive officers, local community groups, small and large business owners, and employee assistance professionals.

What specific services does the Workplace Helpline provide to callers?

Workplace Specialists provide confidential consultation based on the needs expressed by each caller. Each caller's situation is evaluated individually and the guidance is tailored to their needs.

When should I call the Workplace Helpline?

Call now! The Helpline staff can begin helping you today to identify and address the problems caused by alcohol and drug abuse in your Workplace. Workplace Specialists are ready to answer your questions from 9 am to 5:30pm Eastern Time, Monday through Friday. Confidential messages may be left at other times with the assurance that the Workplace Helpline will return your call as soon as possible.

What do the Helpline Workplace Specialists discuss with callers?

The Helpline staff are trained to help callers:

  • Assess the nature and extent of alcohol and other drug abuse in their organizations;
  • Develop and implement an alcohol and other drug abuse prevention policy;
  • Choose an employee assistance program (EAP) model that suits their organization's needs;
  • Develop and implement employee education and supervisor training;
  • Evaluate the effectiveness of an alcohol and other drug abuse programs in terms of cost and human factors;
  • Understand the technical, legal, and employee relations aspects of alcohol and other drug testing; and
  • Identify signs and symptoms of alcohol and other drug abuse.

Resources. Helpline Workplace Specialists network callers with other local and national resources located throughout the United States that can provide additional low cost or free publications and technical assistance. Callers should request bulk orders of publications from the National Clearinghouse for Alcohol and Drug Information at 1-800-729-6686.

The 10 Most Frequently Asked Questions of the Workplace Helpline

Contact the Workplace Helpline at:

1-800-Workplace, 1-800-967-5752, or HELPLINE@SAMHSA.HHS.GOV

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