What is the Workplace Helpline?
Workplace Helpline is toll-free telephone consulting service which provides
technical assistance and guidance in developing and evaluating programs and
policies designed to address alcohol and drug problems at work. It is staffed
by trained Workplace specialists who can help design a program that meets your
specific Workplace needs. Consultation is provided on policy development,
supervisor training, employee education, employee assistance programs, and drug
testing. This service is provided free
by the Center for Substance Abuse
Who should use this free service?
Workplace Helpline is designed to be used by decision makers in business, union
organizations and community-based anti-drug groups. Examples include labor
unions and organizations, managers and supervisors, corporate executive
officers, local community groups, small and large business owners, and employee
What specific services does the Workplace Helpline
provide to callers?
Specialists provide confidential
consultation based on the needs expressed by each
caller. Each caller's situation is evaluated individually and the guidance is
tailored to their needs.
When should I
call the Workplace Helpline?
now! The Helpline staff can begin helping you
today to identify and
address the problems caused by alcohol and drug abuse in your Workplace.
Workplace Specialists are ready to answer your questions from 9 am to 5:30pm
Eastern Time, Monday through Friday. Confidential messages may be left at other
times with the assurance that the Workplace Helpline will return your call as
soon as possible.
What do the Helpline Workplace Specialists discuss
The Helpline staff are
trained to help callers:
Assess the nature and extent of
alcohol and other drug abuse in their organizations;
Develop and implement an alcohol and
other drug abuse prevention policy;
Choose an employee assistance program
(EAP) model that suits their organization's needs;
Develop and implement employee
education and supervisor training;
Evaluate the effectiveness of an
alcohol and other drug abuse programs in terms of cost and human factors;
Understand the technical, legal, and
employee relations aspects of alcohol and other drug testing; and
Identify signs and symptoms of
alcohol and other drug abuse.
Specialists network callers with other local and national resources located
throughout the United States that can provide additional low cost or free
publications and technical assistance. Callers should request bulk orders of
publications from the National Clearinghouse for Alcohol and Drug Information
10 Most Frequently Asked Questions of the Workplace Helpline
Workplace Helpline at:
1-800-Workplace, 1-800-967-5752, or
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