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For over 30 years, the Federal Citizen Information Center (FCIC) has been a trusted one-stop source for information about
consumer problems and government services. FCIC distributes and helps produce a variety of government publications, including
the Consumer Action Handbook and its website. To provide you with the most up-to-date information possible, FCIC watches
emerging consumer issues and regularly reviews new information from Federal agencies and consumer organizations. FCIC
provides information through a variety of outlets:
By Phone: Call toll-free 1 (800) FED-INFO and speak to specially trained staff who can answer questions in
English and Spanish about all aspects of the Federal government. Call between 8 a.m. and 8 p.m. Eastern Time to speak
to a live agent. Recorded information on popular topics is available around the clock. You can also search our online
knowledgebase at www.info.gov.
Online:
- USA.gov - USA.gov
is the “Front Door” to government information, services, and transactions. This site
pulls together more than 180 million Federal, state, and local government web pages. Here, citizens can get
easy-to-understand information and services from the government 24 hours a day, seven days a week. They can also
use an e-mail form to send questions and comments in English and Spanish for a response within two business days.
- Pueblo.gsa.gov - At www.pueblo.gsa.gov, consumers can read, print out, or save the current Consumer Information
Catalog and the full text of all the publications listed in it. Consumers can access additional information on a
wide range of subjects by clicking on different topic headings.
- Kids.gov - Kids.gov is the official interagency children’s portal to the U.S. government. The site features more
than 400 kid-friendly links in one easy-to-find place. The links are safe and age-appropriate. Kids can learn about
everything from fighting crime and exploring the world to music and space.
In Print: FCIC also publishes both the Consumer Action Handbook and the Consumer Information Catalog, which lists more than
200 free and low-cost Federal booklets. Topics include health, Federal benefits, money management, housing, employment,
small business, education, food and nutrition, cars, travel, consumer protection and more.
Still have questions? Contact us.
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