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http://www.leadership.opm.gov/Programs/Specialized-Skills/CSR/Index.aspx

Leadership

Conflict Resolution Skills: Effective Approaches to Difficult People, Difficult Conversations

Developing a Culture of Cooperation

Overview

Uncomfortable and tense situations often wreak havoc in the workplace. The methods presented in this seminar can help you to transform even the most difficult circumstances into satisfying, win-win experiences through strategic conversations that help you move beyond difficult or uncomfortable situations instead of getting stuck in them. This training uses the Crucial Conversations® program by Vital Smarts. You will receive a certificate of completion for both this course and Crucial Conversations®.

How Will You Benefit
  • Learn to identify and resolve various conflicts through case studies and practice targeted to a back-home situation
  • Practice proven approaches to resolve conflicts, moving beyond emotions to win-win situations
  • Learn how to build and mend relationships after a lose-lose or win-lose situation
  • Determine ways you can achieve results without either person “losing face”
  • Develop a strategy for approaching real conflict situations back home
  • Train yourself to maintain your composure around difficult people and minimize their negative impact
Who Should Attend

Anyone who wants to transform uncomfortable workplace conversations and conflicts into win-win solutions
Schedule
  • Nov 2 - 5, ‘09 @ WMDC, Aurora, CO Register
    $3,750.00
    Friday is travel day. Cost includes food, lodging and course materials
  • Feb 8 - 11, ‘10 @ WMDC, Aurora, CO Register
    $3,750.00
    Friday is travel day. Cost includes food, lodging and course materials
  • May 3 - 6, ‘10 @ Hilton Alexandria Old Town, Alexandria, VA Register
    $3,250.00
    Friday is travel day. Cost does NOT include food and lodging.
  • Aug 2 - 5, ‘10 @ WMDC, Aurora, CO Register
    $3,750.00
    Friday is travel day. Cost includes food, lodging and course materials
Competencies Emphasized
  • Conflict Management
  • Interpersonal Skills
  • Oral Communication
  • Resilience
  • Problem Solving
Length

1 week.

Locations
  • WMDC, Aurora, CO
  • Hilton Alexandria Old Town, Alexandria, VA
College Credits

N/A

 
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