Ways to Resolve Your Complaint
Shopping online opens up a world of opportunity, convenience, choice, competitive prices and information. But what should you do if something goes wrong with your purchase? What if you don't get the products you ordered? What if they arrive damaged? What if you have been unable to resolve your problem by contacting the business directly? Although the legal remedies available to you may vary depending on your country, the following links may offer a quick and inexpensive way for you to resolve your complaint without having to initiate a formal legal action.
Alternative Dispute Resolution
There are several alternative ways to resolve your complaint through an independent third party, without having to file a claim in court. These methods can be much quicker and less expensive.
- Learm more about deciding if ADR is right for you.
- View an international directory of ADR Providers.
Trust Seals & Escrows
You may find options in customer satisfaction and refund guarantees through trust seals, certified merchant programs, and escrow services.
Payment Card Protections
If you paid with a payment card (such as a credit card, debit card, stored value card, etc.), in some cases there may be some protection or relief available to you through the payment card issuer.
