The U.S. Equal Employment Opportunity Commission

Defense Army and Air Force Exchange (AAFES)

Permanent Workforce:  34,269   Temporary Workforce:  0    Total Workforce:   34,269

Workforce Composition

 

 

 
Total #
 
Men
 
Women
 
Hispanic
or
Latino
 
White
 
Black
or
African American
 
Asian
Native Hawaiian/
Other Pacific Islander
American Indian/ Alaska Native Two or More Races Individuals with Targeted Disabilities
Permanent Workforce 34,269 35.86% 64.14% 12.96% 42.22% 28.43% 11.05% 2.18% 0.80% 2.36% 1.62%
Major Occupations:

 

 

 

 

 

 

 

 

 

 

 

RETAIL OPERATORS

1,037 31.73% 68.27% 10.80% 56.61% 22.46% 7.81% 1.54% 0.77% 0.16% 0.00%
HOSPITALITY & RESTAURANT

692 38.01% 61.99% 10.41% 43.49% 31..22% 13.59% 0.87% 0.28% 0.14% 0.00%
RETAIL SERVICES

166 42.17% 57.83% 9.64% 65.06% 15.67% 6.03% 1.80% 1.80% 0.00% 0.00%
GS-14 and GS-15* 633 65.24% 34.76% 7.11% 77.73% 8.21% 4.58% 0.79% 1.42% 0.16% 0.79%
Senior Pay Level* 14 78.57% 21.43% 0.00% 78.57% 7.14% 7.14% 0.00% 7.14% 0.00% 0.00%
SES 14 78.57% 21.43% 0.00% 78.57% 7.14% 7.14% 0.00% 7.14% 0.00% 0.00%
First-Level Officials/ Managers 3,502 35.29% 64.71% 10.19% 56.40% 22.53% 8.62% 1.26% 0.89% 0.11% 1.26%
Mid-Level Officials/ Managers 524 62.60% 37.40% 7.63% 76.91% 8.02% 4.96% 0.95% 1.34% 0.19% 0.76%
Senior-Level Officials/ Managers 108 77.78% 22.22% 3.70% 81.48% 9.26% 3.70% 0.00% 1.85% 0.00% 0.93%

*Does not include pay-banded employees

Targeted Disabilities

AAFES employed 556 Individuals with Targeted Disabilities in FY 2007, which was 1.62% of its total work force.  This represents a decrease of 36 employees from FY 2006 and a decrease of 119 employees since FY 2003.  The participation rate for FY 2006 was 1.65% and for FY 2003 was 1.88%.  Over the 5-year period AAFES had a net decrease of 0.26% in employees with targeted disabilities.

EEO Complaint Processing

I.  Counseling

AAFES timely processed 81% of the 410 pre-complaint counselings (without remands) completed in FY 2007.

II.  Bases of Complaints Filed

The bases of alleged discrimination most often raised were: (1) Reprisal; (2) Sex (Female); and (3) Race (Black).  Of the 112 complaints filed at AAFES, 24 contained allegations of race (Black) discrimination, 5 contained allegations of race (White) discrimination, 10 contained allegations of race (Asian) discrimination, 1 contained allegations of race (American Indian/Alaska Native) discrimination, 5 contained allegations of color discrimination and 20 contained allegations of disability discrimination.

III.  Complaint Processing Times

Of the 69 completed investigations, 23.2% were timely.  AAFES' average time for completing an investigation was 239 days.  Of the agencies completing 25 or more investigations, the Tennessee Valley Authority had the lowest average of 93 days.

AAFES’ average processing time for all complaint closures increased from 275 days in FY 2006 to 315 days in FY 2007.  The government-wide average was 355 days.

IV.  Costs

AAFES agreed to pay $2,957 for 37 pre-complaint settlements, of which 2 were monetary settlements averaging $1,478.  AAFES expended a total of $421,736 for 69 complaint investigations, for an average expenditure of $6,112.

AAFES agreed to pay a total of $224,416 for 48 complaint closures through settlement agreements, final agency decisions, and final agency orders fully implementing AJ decisions.  For complaint closures with benefits, the average award was $4,675.


Outcome of Counselings Completed in FY 2007
Pre-Complaint Counseling Outcomes Completed by EEO Counselor Completed Using ADR All Completed Counselings
# % # % # %
Pre-Complaint Counselings: 359 51 410
Settlements 26 7.2% 11 21.6% 37 9%
Withdrawals or No Complaints Filed 234 65.2% 27 52.9% 261 63.7%
Complaints Filed* 112 27.3%
Decision to File Complaint Pending at End of Fiscal Year 0 0%

*Includes only complaints filed in FY 2007 where counseling was also completed during FY 2007.

Agency Use of ADR for EEO Dispute Resolution in FY 2007
Counseling Complaint
Completed/Ended Counselings/Complaint Closures 410 119
Total Number Offered ADR 410 89
ADR Offer Rate* 100% 74.8%
ADR Participation Rate* 12.4% 33.6%
Total ADR Settlements 11 26
Total ADR Settlements Amount $0.00 $39,415.75

* EEOC revised the formula for calculating the ADR offer and participation rates in FY 2006.

Timeliness in FY 2007
Total # # Timely % Timely FY 2006 APD* FY 2007 APD % Change
All Pre-Complaint Counselings (minus remands) 410 332 81%
All Investigations 69 16 23.2% 241 239 -0.8%
All Complaint Closures 119 275 315 14.5%
Merit Decisions (no AJ) 20 13 65% 388 328 -15.5%
Dismissal Decisions (no AJ) 21 87 75 -13.8%

*APD = Average Processing Days

Outcomes of Complaints in FY 2007
Complaint
Closures
Final Agency
Decision (no AJ
Decision)
Final Order (AJ
Decision Fully
Implemented)
Final Order (AJ
Decision Not Fully
Implemented)
# % # % # % # %
Total Complaints Filed 112
Total Closures 119
Settlements 48 40.3%
Withdrawals 10 8.4%
Total Final Agency Actions 61 51.3% 41 67.2% 19 31.1% 1 1.6%
Dismissals 22  36.1% 21 95.5% 1 100% 0 0%
Merit Decisions 39  63.9% 20 51.3% 18 46.2% 1 2.6%
Finding Discrimination 1  2.6% 0 0% 0 0% 1 100%
Finding No Discrimination 38  97.4% 20 52.6% 18 47.4% 0 0%

This page was last modified on August 19, 2008.

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