DDM - Dealing with Difficult People (NIH Only)
 


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Air date: Thursday, June 18, 2009, 11:00:00 AM
Time displayed is Eastern Time, Washington DC Local
Category: NIH Only
Description: 2008-2009 Deputy Director for Management (DDM) Seminar Series

Click here to download a Survey about this DDM Seminar. Information will be used to evaluate the program and improve future seminars. PowerPoint slides for this event can be downloaded here.

Since 1986 Sandra Crowe has been using her people, public speaking, and communications skills to present quality programs to numerous federal, corporate, and association based organizations. Her purpose is to create awareness of ineffective behaviors and to provide methodologies and action steps to offset them while redirecting behavior toward more uplifting interactions between people.

Ms. Crowe is the author of the popular book, “Since Choking Isn’t an Option…Common Problems and Uncommon Solutions” and is the founder of a communications/networking specialty company called "Powerlunch" which has been written up in both The Washington Post and The New York Times. In addition, she has hosted her own television show called "Stress Busters" which was broadcast weekly on Washington, D.C. Cable Television. Her Powerlunch story was featured in the book Chicken Soup for the Soul at Work.

During her presentation for NIH, “Dealing With Difficult People —Common Problems and Uncommon Solutions,” Sandra Crowe will be sharing her insights about the following: Defining “difficult people”
  • Understanding the dynamics of difficult relationships, specifically your role in it
  • Determining what to do when faced with a difficult relationship
    • 6 practical steps that can be taken to navigate difficult situations
    • 3 steps that you can use in ANY difficult scenario
  • How to give feedback to change behavior
  • How to handle resistance pitfalls
  • Cementing good relationships
This seminar is one of many efforts at the NIH in striving for management excellence and is designed to bring outstanding speakers to the NIH to discuss leadership and administrative management topics. It will provide administrative and scientific communities with the opportunity to meet with each other to discuss and exchange ideas on the topics presented.

The DDM Seminar Series is open to all NIH employees and there is no need to pre-register for the event.

http://www.ddmseries.od.nih.gov
Author: Sandy Crowe
Runtime: 60 minutes
CIT File ID: 15182
CIT Live ID: 7269
Permanent link: http://videocast.nih.gov/launch.asp?15182