DCL-09-09, Call for Proposals for Workshops for the OCSE 19th National Child Support Enforcement Training Conference

Giving Hope and Support to America's Children

DCL-09-09

DATE: March 24, 2009

ATTACHMENTS: Useful Information for Developing Proposals (25 KB Adobe pdf), Workshop Proposal Template (15 KB Adobe pdf), and Required Features of Proposal (16 KB Adobe pdf)

TO: ALL STATE AND TRIBAL IV-D DIRECTORS

RE: Call for Proposals for Workshops for the OCSE 19th National Child Support Enforcement Training Conference

Dear Colleague:

I am pleased to announce that OCSE is accepting workshop proposals for the 19th National Child Support Enforcement Training Conference. The conference is scheduled for November 2-4, 2009, at the Renaissance Washington Hotel located at 9th Street, NW, in downtown Washington, D.C. This yearâ€™s theme is Dollars and Sense: Child Support in a Changing Economy.

The economy - its effects on the child support program and our efforts to address it - will be our main focus. The new FY2010-FY2014 Strategic Plan is expected to be out around that time and will also be a focus. However, we encourage a variety of submissions. We are looking for new, creative and innovative workshop ideas and best practices across the spectrum.

Theme-related topics might include:

How is the economy affecting parents and children in our caseload?
Are there other ways CSE programs could be helping the families in our caseload?
How are State, local and Tribal programs continuing to succeed despite the downturn?
What innovations have been brought about by changing conditions?
What cost-cutting or business reengineering approaches have been successful?
What partnering initiatives have led to improved results for families and the program?
How have programs succeeded in helping clients with jobs?
Successful approaches to order setting, review and adjustment, customer service, etc.

Topics should also cover skill building for caseworkers and supervisors, training for trainers and subject matter experts, and training for top management through a wide range of topics such as:

Special populations, e.g. Hispanics, recent immigrants, incarcerated and recently released
Working with courts, legislators, the media, and elected officials
Educating our customers, partners and staff about the Child Support program
Team building
Presentation, facilitation, and negotiation skills
Essentials of supervision
Succession planning and knowledge transfer
Interstate, inter-jurisdictional problem-solving
Understanding the incentive structure
Prevention and early intervention strategies
Proactive case management
Eliminating barriers associated with cases
Using specific collaboration protocols with other agencies
Customized approaches to customer service
Developing effective locate, service of process, and establishment tools
Expanding and improving enforcement/collection tools

Proposals must be submitted no later than May 1, 2009. See the attachments for details needed to complete your proposal.

Please submit your proposal via e-mail to our Conference Chair at Kimberly.MitchellHarley@acf.hhs.gov. You will be notified of the committee's determination concerning your proposal before May 29, 2009. Be creative with your workshop titles and proposals! They should reflect the conference theme.

Thank you for your interest in being a part of the 19th National Child Support Enforcement Training Conference. If you need additional information, contact Kimberly Mitchell-Harley at (202) 205-3496 or email Kimberly.MitchellHarley@acf.hhs.gov.

Sincerely,

Donna J. Bonar
Acting Commissioner
Office of Child Support Enforcement

Attachments

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Last Updated: April 17, 2009