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The Embassy of the United States of America will introduce a new option today for cellular telephones to access the official Visa Information Service, the telephone based service that provides nonimmigrant visa information and schedules all appointments for nonimmigrant visa interviews throughout Mexico.
The new option will now allow applicants to call from cellular telephones to receive visa information and to schedule nonimmigrant interview appointments, by first obtaining a Personal Identification Number (PIN) from any branch of Banamex. The PIN provides eight (8) minutes of access to the service at a cost of the Mexican Peso equivalent of US$10.00, including tax (IVA). The exchange rate is fixed by the U.S. Embassy and currently a PIN costs $115.00 Mexican Pesos.
Twenty-four (24) hours after making the payment at Banamex for the PIN number, applicants will be able to call the Visa Information Service at 01-800-112-8500, to receive information and to make an appointment. This provides service from cellular phones or from a telephone without 01-900 capability. Spanish and English speaking operators are available to answer questions and schedule nonimmigrant interview appointments, if required.
The service is available to the public from 7 a.m. to 9 p.m., Monday – Friday and 9 a.m. to 3 p.m. on Saturday and Sunday. Five (5) immediate family members may be scheduled using one PIN. Please note, if the eight (8) minutes provided using the PIN run out, a new PIN must be purchased and the service called again.
Applicants may continue calling the Visa Information Service at 01-900-849-4949. There is a cost of 12 Mexican Pesos plus tax (IVA) per minute, which will be charged to the caller’s telephone bill. In addition, applicants may continue calling the service from the United States or Mexico at (01-477) 788-7070. There is a cost of 50 Mexican Pesos plus tax (IVA) per call, which is charged to the caller’s Visa or MasterCard (plus the cost of long distance). Currently only Mexican nationals may make appointments from the United States.
The U.S. Embassy is pleased to announce this enhancement to the Visa Information Service to better meet the needs of all nonimmigrant visa applicants in Mexico. The Visa Information Service is provided to the public on behalf of the U.S. Embassy by Computer Sciences Corporation (CSC) in partnership with Teletech Holdings Inc.
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