DATA QUALITY/HELP DESK ANALYST

Representative Duties

Maintains accuracy and completeness of official case records from opening to final disposition.  Checks the accuracy of daily data entries and reviews various reports for accuracy.  Maintains user log errors.  Reviews entries made to the court.  Verifies case openings.  Prepares and distributes monthly and quarterly statistical reports (e.g., helpdesk reports).  Types, formats, edits, and runs reports.  Performs edits and corrective actions to ensure the accuracy of various data, files, and records.  Tests new events.  Generates deadlines and deficiency notices for missing documents.  Answers telephone calls received at help desk, and assists callers with routine inquiries and provides assistance as authorized.  Screens telephone calls and service requests, and refers to appropriate personnel if unable to address personally.  Provides information and assistance to internal and external users on the Case Management/Electronic Case Filing (CM/ECF) system.  Manages the service request databases, records problems and resolutions.  Responsible for verifying the status, accuracy, and successful resolution of service requests.  Notifies end-users on the status of service requests.  Performs other job-related duties as assigned.

Qualification Requirements

• 1+ years of full-time (or equivalent) progressively responsible administrative or clerical experience requiring the regular and recurring application of clerical procedures that demonstrate the ability to apply a body of rules, regulations, directives, or laws and involve the routine use of specialized terminology and automated software and equipment for word processing, data entry or report generation.
• Must be familiar with a wide variety of software applications.
• Ability to communicate effectively orally and in writing.
• Good research, evaluation, and analytical skills.
• Excellent customer service skills.
• Possesses professional demeanor.
• Ability to follow detailed written and verbal instructions.
• Must be willing to fully participate in a team environment.
• A bachelor's degree from an accredited college or university, and experience in bankruptcy or a closely related field are preferred.
• Requires one year experience equivalent to work at CL-25.

Benefits

Employees of the U.S. Bankruptcy Court are not included in the government's Civil Service classification. However, they are entitled to the same benefits as other federal government employees. Some of the benefits are:

• 13 days of vacation per year for the first three years of service, 20 days of vacation per year after three years of service, 26 days of vacation per year after fifteen years of service
• 13 days of sick leave per year
• 10 holidays per year
• Medical coverage with a government contribution (choose from a variety of plans, health premiums may be deducted as pre-tax dollars, optional participation)
• Life insurance program with a government contribution (optional participation)
• Long-term disability insurance for employees and eligible family members (optional participation)
• Long-term care insurance (optional participation)
• Flexible Spending Program (pre-tax contributions for health/dependent care/transportation expenses, optional participation)
• Federal Employees Retirement System (FERS)
• Thrift Savings Plan (employer matching, similar to 401K, optional participation)
• Public transportation subsidy (dependent on fiscal year funding)

Information for Applicants

Submit a cover letter highlighting relevant experience, résumé, and requirements to:

Human Resources Section

United States Bankruptcy Court

Post Office Box 7341

San Francisco, CA  94120-7341

FAX# (415) 268-2380 or E-mail: jobs@canb.uscourts.gov

Please specify the Data Quality/Help Desk Analyst position in the cover letter and/or e-mail subject line.

Applicants who are non-United States citizens must meet the requirements for federal employment. Only qualified applicants will be considered for this position. Relocation expenses will not be reimbursed. Applicants selected for interviews must travel at their own expense.

Management may close this announcement at any time, and it is therefore recommended that applications be submitted as soon as possible. Interviews will be conducted as soon as possible.

As a condition of employment, the selected candidate will be subject to a background check, a mandatory electronic direct deposit of salary payment, and a one year probationary period. All court employees are at will, and therefore the selected candidate may be removed from this position at any time if, after reasonable on-the-job training, the selected candidate fails to perform at a satisfactory level.

The court reserves the right to modify the conditions of this job announcement or to withdraw the job announcement, or to fill the position sooner than the closing date, if a closing date is shown, any of which action may occur without any prior written notice. The court will only communicate with those qualified applicants who are selected for interview. If you are not notified, another applicant was selected.

The United States Bankruptcy Court is an Equal Employment Opportunity Employer.