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Table 30. Percent of Disabled and Nondisabled Experiencing Problems at Airports During Long-Distance Travel

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Problems Disability status
Disabled Nondisabled
Percent SE Percent SE
Audible/visual/tactile info limited 2.30 0.91 0.79 0.42
Curb cut/ramp/stair/grade problems 0.65 0.48 0.25 0.17
Difficult to see/be seen 0.00   0.00  
Drainage poor 0.00   0.00  
Elevators/Escalators broken/missing 0.65 0.48 0.08 0.08
Fare purchase difficult 1.57 0.91 1.04 0.67
Insensitive/unaware passengers 0.56 0.32 2.15 0.92
Lighting inadequate 0.41 0.42 0.47 0.47
Obstacles/protusions/debris 0.83 0.50 1.46 0.69
Passenger travel info inadequate 3.81 1.57 2.94 1.03
Passing space/aisle width limited 2.17 1.27 1.26 0.55
Personal assistant not allowed 0.35 0.21 0.31 0.20
Personal safety concerns 3.08 1.08 3.29 1.10
Restroom facilities inadequate 0.00   1.46 0.64
Schedule not kept 25.39 4.07 37.66 3.50
Seating inadequate 9.80 4.62 5.93 1.80
Security procedures too restrictive 34.12 4.28 49.18 3.45
Shelter inadequate 0.00   0.23 0.23
Staff assistance/sensitivity poor 15.92 4.50 5.86 1.17
Surface problemspotholes/cracks 0.00   0.00  
Ticket counters too high 0.00   0.48 0.45
Too few/missing sidewalks/paths 0.00   0.00  
Tram/moving sidewalk problem 1.73 0.78 0.74 0.30
Unable to communicate with staff 0.55 0.34 0.94 0.64
Wheelchair unavailable 4.95 2.29 0.00  
Parking inadequate 3.71 1.25 2.88 0.95
Other airline problem 15.41 4.15 10.44 1.86
Too much walking required 8.84 2.11 0.89 0.57
Lost/mistreated luggage 2.85 1.12 2.10 0.69
Security inadequate/insufficient 1.74 0.83 3.07 0.91

NOTE: This table contains the weighted percent or weighted mean and the standard error. Cells with a small sample size (<30) are in red to indicate that the weighted estimates based on a small sample size are not reliable. Cells in italics indicate a coefficient of variation greater than 30 percent and numbers are not reliable. Cells with bold type indicate significant differences (p <.05) between disabled and nondisabled individuals.

SOURCE:  U.S. Department of Transportation, Bureau of Transportation Statistics, 2002 National Transportation Availability and Use Survey
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