Getting Help About Electronic Submission

• Grants.gov Customer Support
• eRA Commons Help Desk
• Grants Info (Grants Information)
• AHRQ Grants Program Assistance
• Frequently Asked Questions

Grants.gov Customer Support

First check the resources on the Grants.gov Web site (http://grants.gov/) if you need help with the Grants.gov registration process, downloading or navigating PureEdge forms, using PureEdge with a Macintosh® computer, or with the technical aspects of submitting to the Grants.gov system. You can also contact Grants.gov customer support:

Toll Free: 1-800-518-4726
Hours: Monday-Friday, 7 a.m.-9 p.m., Eastern Time
E-mail: support@grants.gov

• Go to the Grants.gov Web site (http://grants.gov/) first to check the resources available.
• Grants.gov answers queries about:
  • Downloading or navigating PureEdge forms.
  • Using PureEdge with a Macintosh computer.
  • Technical aspects of submitting to the Grants.gov system.

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eRA Commons Help Desk

The applicant organization and principal investigators can contact the eRA Commons Help Desk if they need help with:

• The eRA Commons registration process.
• The application verification process in the eRA Commons after submission through Grants.gov.
• Status and other post-submission eRA Commons functionality.
• Quick Reference Support—Common Questions & Answers.

Phone: (301) 402-7469
Toll Free: 866-504-9552
TTY: (301) 451-5939
Hours: Monday-Friday, 7 a.m.-9 p.m., Eastern Time
Web site: http://ithelpdesk.nih.gov/eRA/ (Preferred method of contact)

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Grants Information

If you need help preparing application content after reviewing the application instruction guide, Grants Information can provide general assistance:

Phone: (301) 435-0714
TTY: (301) 451-5936
Fax: (301) 480-0525
E-mail: GrantsInfo@nih.gov

Grants Information can help applicants:

• Find general grant-related resources and referrals.
• Identify research and research training programs.
• Locate funding information and guidelines on the Internet.
• Answer general questions about research grant applications, fellowship applications, and the application review and award process.
• Answer questions about the forms transition from PHS 398 to SF 424 (R&R) and the overall plan for electronic submission.

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eRA Web Sites

eRA Commons
Go to: https://commons.era.nih.gov/commons/index.jsp.
eRA Web site
Go to: http://era.nih.gov

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AHRQ Grants Program Assistance

Questions specific to particular AHRQ research programs should be directed to the contact person listed in the funding opportunity announcement.

Inquiries

General E-Grants Transition
George 'Skip' Moyer
Office of the Director
Phone: (301) 427-1452
E-mail: Skip.Moyer@ahrq.hhs.gov

Application Receipt and Referral
Gerald Calderone, Ph.D.
Office of Extramural Research, Education, and Priority Populations
Phone: (301) 427-1548
E-mail: Gerald.Calderone@ahrq.hhs.gov

Peer Review
Kishena C. Wadhwani, Ph.D., M.P.H.
Division of Scientific Review (DSR)
Phone: (301) 427-1556
E-mail: Kishena.Wadhwani@ahrq.hhs.gov

Grants Management
Michelle Burr
Office of Performance Accountability, Resources, and Technology
Phone: (301) 427-1451
E-mail: Michelle.Burr@ahrq.hhs.gov

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Frequently Asked Questions

Go to: http://era.nih.gov/ElectronicReceipt/faq.htm

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Current as of March 2009

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Internet Citation:

Getting Help About Electronic Submission. March 2009. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/fund/esubhelp.htm

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